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And under under networks, please do select super networks because we do offer other networks. But under your address, super network is the only available. Yes. Just select the plan speed that you want, then the Are you using TV computer as well? Okay. I I suggest you go with the standard one because sometimes, yeah, the basic one is a bit slow, especially when too many devices are connected. Yeah. The Supa 50 over 20 unlimited. Mhmm. Yeah. That means bring your own modem. Yeah. At the bottom, you'll see order now. Mhmm. Then it will ask you personal information and a payment method. Sorry? Yeah. That's for security purposes for identification. Yeah. Okay. May I know what is the error it's saying? Okay. Is it error with the payment or with the personal information? Mhmm. Okay. Okay. Let me just check on your end. All good now? The activation of the service? Yeah. And after that, we'll be sending you an email instruction on how to set it up with your router. Yeah. Let me just check on her end if it already reflected. Am I speaking with Amy Walsh? Yeah. Okay. We have received your order. Okay. So we'll then proceed with the Activision. It usually takes within twenty four hours. After that, you'll be receiving an SMS message, once successful and an email. Okay. Yes. Thank you as well. 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Hello, Anya. Sorry. This is Maureen again. We got disconnected.\n\nYeah. Mhmm. Do you already have our website? Yeah. It's airtel.net.au.\n\nYeah. And under under networks, please do select super networks because we do offer other networks. But under your address, super network is the only available. Yes. Just select the plan speed that you want, then the Are you using TV computer as well?\n\nOkay. I I suggest you go with the standard one because sometimes, yeah, the basic one is a bit slow, especially when too many devices are connected. Yeah. The Supa 50 over 20 unlimited. Mhmm.\n\nYeah. That means bring your own modem. Yeah. At the bottom, you'll see order now. Mhmm.\n\nThen it will ask you personal information and a payment method. Sorry? Yeah. That's for security purposes for identification. Yeah.\n\nOkay. May I know what is the error it's saying? Okay. Is it error with the payment or with the personal information? Mhmm.\n\nOkay. Okay. Let me just check on your end. All good now? The activation of the service?\n\nYeah. And after that, we'll be sending you an email instruction on how to set it up with your router. Yeah. Let me just check on her end if it already reflected. Am I speaking with Amy Walsh?\n\nYeah. Okay. We have received your order. Okay. So we'll then proceed with the Activision.\n\nIt usually takes within twenty four hours. After that, you'll be receiving an SMS message, once successful and an email. Okay. Yes. Thank you as well.\n\nBye.","paragraphs":[{"sentences":[{"text":"Yes.","start":1.4399999,"end":1.76,"sentiment":"neutral","sentiment_score":0.038207683712244034},{"text":"Hello, Anya.","start":1.76,"end":2.48,"sentiment":"neutral","sentiment_score":-0.009597181342542171},{"text":"Sorry.","start":2.48,"end":2.96,"sentiment":"neutral","sentiment_score":-0.2218744456768036},{"text":"This is Maureen again.","start":2.96,"end":4.0,"sentiment":"neutral","sentiment_score":-0.2842826470732689},{"text":"We got disconnected.","start":4.0,"end":4.8199997,"sentiment":"negative","sentiment_score":-0.42763496438662213}],"sentiment":"neutral","sentiment_score":-0.23844514600932598,"num_words":11,"start":1.4399999,"end":4.8199997},{"sentences":[{"text":"Yeah.","start":7.2799997,"end":7.7799997,"sentiment":"neutral","sentiment_score":-0.12407306581735612},{"text":"Mhmm.","start":9.92,"end":10.42,"sentiment":"neutral","sentiment_score":-0.012284532189369202},{"text":"Do you already have our 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Yeah. I don't I don't know what happened there. Alright. Okay. What can I do to what do I do to sign up? Yes. I'm on that now. Mhmm. Yep. Yep. Yep. Okay. Cool. Yes. Okay. And then do I just select which one I prefer? Yep. What would be the what would be the best one for just two people that are just uni students? Yeah. Not March, but yes. Yes. Okay. Yeah. Okay. So the Super FiberBoost one? Yep. Okay. Cool. And then select BYO modem? Yes. Yep. And then six month contract. Okay. Cool. And then now. Mhmm. Okay. K. Do I need to put my driver's license in there? It's saying I need to put my my driver's license. Okay. So I just need to put my then my license number in there. Perfect. K. Yep. It says there was an error. It doesn't say. It just says, like, there's been an error. Please check your account. But I didn't put any card details in there. Well, I said place order and then so there was an error, but there's no like, there it doesn't it hasn't highlighted red anywhere. I haven't put my card details in at all. Okay. I've gone through it now. Yep. I'm just adding in my card details. You said that if the modem is okay to to use, then it'll, like, process within twenty four hours? Is that correct? Yeah. Yes. Okay. Okay. Cool. Okay. I'm just authenticating it now. Okay. I've just done it. Yes. Mhmm. Okay. Mhmm. Okay. Cool. Mhmm. Thank you so much. 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Yeah. I don't I don't know what happened there. Alright. Okay.\n\nWhat can I do to what do I do to sign up? Yes. I'm on that now. Mhmm. Yep.\n\nYep. Yep. Okay. Cool. Yes.\n\nOkay. And then do I just select which one I prefer? Yep. What would be the what would be the best one for just two people that are just uni students? Yeah.\n\nNot March, but yes. Yes. Okay. Yeah. Okay.\n\nSo the Super FiberBoost one? Yep. Okay. Cool. And then select BYO modem?\n\nYes. Yep. And then six month contract. Okay. Cool.\n\nAnd then now. Mhmm. Okay. K. Do I need to put my driver's license in there?\n\nIt's saying I need to put my my driver's license. Okay. So I just need to put my then my license number in there. Perfect. K.\n\nYep. It says there was an error. It doesn't say. It just says, like, there's been an error. Please check your account.\n\nBut I didn't put any card details in there. Well, I said place order and then so there was an error, but there's no like, there it doesn't it hasn't highlighted red anywhere. I haven't put my card details in at all. Okay. I've gone through it now.\n\nYep. I'm just adding in my card details. You said that if the modem is okay to to use, then it'll, like, process within twenty four hours? Is that correct? Yeah.\n\nYes. Okay. Okay. Cool. Okay.\n\nI'm just authenticating it now. Okay. I've just done it. Yes. Mhmm.\n\nOkay. Mhmm. Okay. Cool. Mhmm.\n\nThank you so much. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.013479645363986492},{"text":"Yeah.","start":4.56,"end":4.72,"sentiment":"negative","sentiment_score":-0.37015074491500854},{"text":"I don't I don't know what happened there.","start":4.72,"end":6.74,"sentiment":"negative","sentiment_score":-0.38046712055802345},{"text":"Alright.","start":9.04,"end":9.54,"sentiment":"neutral","sentiment_score":-0.03998345136642456},{"text":"Okay.","start":10.08,"end":10.32,"sentiment":"neutral","sentiment_score":0.002707238309085369}],"sentiment":"neutral","sentiment_score":-0.28647368975604576,"num_words":12,"start":0.16,"end":10.32},{"sentences":[{"text":"What can I do to what do I do to sign up?","start":10.32,"end":12.82,"sentiment":"neutral","sentiment_score":0.015834889529893797},{"text":"Yes.","start":18.074999,"end":18.574999,"sentiment":"neutral","sentiment_score":0.04665939509868622},{"text":"I'm on that 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then do I just select which one I prefer?","start":50.595,"end":53.735,"sentiment":"neutral","sentiment_score":0.09717250466346741},{"text":"Yep.","start":58.115,"end":58.615,"sentiment":"neutral","sentiment_score":0.06670195609331131},{"text":"What would be the what would be the best one for just two people that are just uni students?","start":59.510002,"end":65.21,"sentiment":"neutral","sentiment_score":0.0680346759526353},{"text":"Yeah.","start":70.95,"end":71.43,"sentiment":"neutral","sentiment_score":0.0023060450330376625}],"sentiment":"neutral","sentiment_score":0.07705637117032893,"num_words":32,"start":45.555,"end":71.43},{"sentences":[{"text":"Not March, but 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one?","start":86.935,"end":88.8,"sentiment":"neutral","sentiment_score":0.04000534191727638},{"text":"Yep.","start":93.76,"end":94.26,"sentiment":"neutral","sentiment_score":0.0872238501906395},{"text":"Okay.","start":94.560005,"end":94.880005,"sentiment":"neutral","sentiment_score":0.14725039899349213},{"text":"Cool.","start":94.880005,"end":95.380005,"sentiment":"neutral","sentiment_score":0.1733301877975464},{"text":"And then select BYO modem?","start":97.520004,"end":100.18,"sentiment":"neutral","sentiment_score":0.11250462532043456}],"sentiment":"neutral","sentiment_score":0.0900272517823256,"num_words":13,"start":86.935,"end":100.18},{"sentences":[{"text":"Yes.","start":106.265,"end":106.765,"sentiment":"neutral","sentiment_score":0.11021341383457184},{"text":"Yep.","start":112.905,"end":113.225006,"sentiment":"neutral","sentiment_score":0.09108375012874605},{"text":"And then six month 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now.","start":289.74,"end":290.925,"sentiment":"neutral","sentiment_score":0.18085438311100005}],"sentiment":"neutral","sentiment_score":-0.1122361197291563,"num_words":48,"start":245.815,"end":290.925},{"sentences":[{"text":"Yep.","start":295.645,"end":296.04498,"sentiment":"neutral","sentiment_score":0.1282525211572647},{"text":"I'm just adding in my card details.","start":296.04498,"end":298.78497,"sentiment":"neutral","sentiment_score":0.13679496305329458},{"text":"You said that if the modem is okay to to use, then it'll, like, process within twenty four hours?","start":303.82,"end":312.8,"sentiment":"neutral","sentiment_score":0.13812114004241793},{"text":"Is that correct?","start":314.7,"end":315.465,"sentiment":"neutral","sentiment_score":0.03680271779497465},{"text":"Yeah.","start":316.425,"end":316.925,"sentiment":"neutral","sentiment_score":0.054022908210754395}],"sentiment":"neutral","sentiment_score":0.12498548338490148,"num_words":31,"start":295.645,"end":316.925},{"sentences":[{"text":"Yes.","start":317.54498,"end":318.04498,"sentiment":"neutral","sentiment_score":0.09298505634069444},{"text":"Okay.","start":318.425,"end":318.925,"sentiment":"neutral","sentiment_score":0.08981755375862122},{"text":"Okay.","start":324.425,"end":324.82498,"sentiment":"neutral","sentiment_score":0.14675618708133698},{"text":"Cool.","start":324.82498,"end":325.32498,"sentiment":"neutral","sentiment_score":0.20870210230350497},{"text":"Okay.","start":372.18,"end":372.68,"sentiment":"neutral","sentiment_score":0.14201746881008148}],"sentiment":"neutral","sentiment_score":0.1360556736588478,"num_words":5,"start":317.54498,"end":372.68},{"sentences":[{"text":"I'm just authenticating it now.","start":373.595,"end":375.535,"sentiment":"neutral","sentiment_score":0.18465399146080017},{"text":"Okay.","start":402.69,"end":402.93,"sentiment":"neutral","sentiment_score":0.1285825073719025},{"text":"I've just done 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you so much.","start":430.91,"end":431.97,"sentiment":"positive","sentiment_score":0.6306664943695068},{"text":"Bye.","start":434.68887,"end":435.18887,"sentiment":"neutral","sentiment_score":-0.07407058775424957}],"sentiment":"positive","sentiment_score":0.48971907794475555,"num_words":5,"start":430.91,"end":435.18887}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Yes. Hello, Anya. Sorry. This is Maureen again. We got disconnected.\n\nChannel 1: Yeah. I don't I don't know what happened there.\n\nChannel 0: Yeah.\n\nChannel 1: Alright.\n\nChannel 0: Mhmm.\n\nChannel 1: Okay. What can I do to what do I do to sign up?\n\nChannel 0: Do you already have our website?\n\nChannel 1: Yes. I'm\n\nChannel 0: Yeah.\n\nChannel 1: on that now.\n\nChannel 0: It's airtel.net.au. Yeah.\n\nChannel 1: Mhmm. Yep.\n\nChannel 0: And under under networks, please do select super networks because we do offer other networks. But under your address, super network is the only available.\n\nChannel 1: Yep. Yep. Okay. Cool.\n\nChannel 0: Yes.\n\nChannel 1: Yes. Okay. And then do I just select which one I prefer?\n\nChannel 0: Just select the plan speed that you\n\nChannel 1: Yep.\n\nChannel 0: want, then the\n\nChannel 1: What would be the what would be the best one for just two people that are just uni students?\n\nChannel 0: Are you using TV computer as well?\n\nChannel 1: Yeah. Not March, but yes.\n\nChannel 0: Okay. I I suggest you go with the standard one\n\nChannel 1: Yes.\n\nChannel 0: because sometimes, yeah, the basic one is a bit slow, especially when\n\nChannel 1: Okay.\n\nChannel 0: too many devices are connected.\n\nChannel 1: Yeah. Okay. So the Super FiberBoost one?\n\nChannel 0: Yeah. The Supa 50 over 20 unlimited.\n\nChannel 1: Yep. Okay. Cool. And then select BYO modem?\n\nChannel 0: Mhmm. Yeah. That means bring your own modem.\n\nChannel 1: Yes. Yep. And then six month contract. Okay. Cool.\n\nAnd then now.\n\nChannel 0: Yeah. At the bottom, you'll see order now.\n\nChannel 1: Mhmm.\n\nChannel 0: Mhmm. Then it will ask you personal information and a payment method.\n\nChannel 1: Okay. K. Do I need to put my driver's license in there?\n\nChannel 0: Sorry?\n\nChannel 1: It's saying I need to put my my driver's license.\n\nChannel 0: Yeah. That's for security purposes for identification.\n\nChannel 1: Okay. So I just need to put my then my license number in there.\n\nChannel 0: Yeah.\n\nChannel 1: Perfect. K. Yep. It says there was an error.\n\nChannel 0: Okay. May I know what is the error it's saying?\n\nChannel 1: It doesn't say. It just says, like, there's been an error. Please check your account. But I didn't put any card details in there.\n\nChannel 0: Okay. Is it error with the payment or with the personal information?\n\nChannel 1: Well, I said place order and then\n\nChannel 0: Mhmm.\n\nChannel 1: so there was an error, but there's no like, there it doesn't it hasn't highlighted red anywhere. I haven't put my card details in at all.\n\nChannel 0: Okay. Okay. Let me just check on your end.\n\nChannel 1: Okay. I've gone through it now.\n\nChannel 0: All good now?\n\nChannel 1: Yep. I'm just adding in my card details. You said that if the modem is okay to to use, then it'll, like, process within twenty four hours?\n\nChannel 0: The\n\nChannel 1: Is\n\nChannel 0: activation\n\nChannel 1: that correct?\n\nChannel 0: of the service?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Yes.\n\nChannel 0: And\n\nChannel 1: Okay.\n\nChannel 0: after that, we'll be sending you an email instruction on how to set it up with your router.\n\nChannel 1: Okay. Cool. Okay. I'm just authenticating it now. Okay.\n\nI've just done it.\n\nChannel 0: Yeah. Let me just check on her end if it already reflected. Am I speaking with Amy Walsh?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. Okay. We have received your order. Okay. So we'll then proceed with the Activision.\n\nIt usually\n\nChannel 1: Mhmm.\n\nChannel 0: takes within twenty four hours. After\n\nChannel 1: Okay.\n\nChannel 0: that, you'll be receiving an SMS message, once successful\n\nChannel 1: Mhmm.\n\nChannel 0: and an email.\n\nChannel 1: Okay. Cool. Mhmm. Thank you so much.\n\nChannel 0: Okay. Yes. Thank you as well. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.013479645363986492}],"sentiment":"neutral","sentiment_score":0.013479645363986492,"channel":1,"num_words":1,"start":0.16,"end":0.65999997},{"sentences":[{"text":"Yes.","start":1.4399999,"end":1.76,"sentiment":"neutral","sentiment_score":0.038207683712244034},{"text":"Hello, Anya.","start":1.76,"end":2.48,"sentiment":"neutral","sentiment_score":-0.009597181342542171},{"text":"Sorry.","start":2.48,"end":2.96,"sentiment":"neutral","sentiment_score":-0.2218744456768036},{"text":"This is Maureen again.","start":2.96,"end":4.0,"sentiment":"neutral","sentiment_score":-0.2842826470732689},{"text":"We got 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much.","start":430.91,"end":431.97,"sentiment":"positive","sentiment_score":0.6306664943695068}],"sentiment":"positive","sentiment_score":0.47026337470327106,"channel":1,"num_words":7,"start":429.95,"end":431.97},{"sentences":[{"text":"Okay.","start":432.04,"end":432.52002,"sentiment":"neutral","sentiment_score":0.3056412637233734},{"text":"Yes.","start":432.52002,"end":432.84,"sentiment":"neutral","sentiment_score":0.32185089588165283},{"text":"Thank you as well.","start":432.84,"end":433.80002,"sentiment":"positive","sentiment_score":0.46383656561374664},{"text":"Bye.","start":433.80002,"end":434.30002,"sentiment":"neutral","sentiment_score":0.1982817500829697}],"sentiment":"positive","sentiment_score":0.3830171674489975,"channel":0,"num_words":7,"start":432.04,"end":434.30002},{"sentences":[{"text":"Bye.","start":434.68887,"end":435.18887,"sentiment":"neutral","sentiment_score":-0.07407058775424957}],"sentiment":"neutral","sentiment_score":-0.07407058775424957,"channel":1,"num_words":1,"start":434.68887,"end":435.18887}]},"summary":{"result":"success","short":"The customer, Maureen, is calling to set up a new internet plan for two people. The agent, Anya, guides her through the process, including setting up a speed plan and choosing the best internet speed for each person. They encounter some technical difficulties, but eventually successfully complete the activation process. The agent also explains that the activation process will take 24 hours and the customer will receive an SMS message once it is complete."},"intents":{"segments":[{"text":"So I just need to put my then my license number in there. Yeah.","start_word":261,"end_word":274,"intents":[{"intent":"Get information","confidence_score":0.00051604747}]},{"text":"after that, we'll be sending you an email instruction on how to set it up with your router. Okay. Cool.","start_word":422,"end_word":441,"intents":[{"intent":"Verify email instructions","confidence_score":0.000060571834}]},{"text":"Am I speaking with Amy Walsh? Yes.","start_word":465,"end_word":471,"intents":[{"intent":"Verify identity","confidence_score":0.026220957}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello, Anya. Sorry. This is Maureen again.","start_word":0,"end_word":8,"sentiment":"neutral","sentiment_score":-0.13287587463855743},{"text":"We got disconnected. Yeah. I don't I don't know what happened there.","start_word":9,"end_word":20,"sentiment":"negative","sentiment_score":-0.3839992880821228},{"text":"Yeah. Alright. Mhmm. Okay. What can I do to what do I do to sign up? Do you already have our website? Yes. I'm Yeah. on that now. It's airtel.net.au. Yeah. Mhmm. Yep. And under under networks, please do select super networks because we do offer other networks. But under your address, super network is the only available. Yep. Yep. Okay. Cool. Yes. Yes. Okay. And then do I just select which one I prefer? Just select the plan speed that you Yep. want, then the What would be the what would be the best one for just two people that are just uni students? Are you using TV computer as well? Yeah. Not March, but yes. Okay. I I suggest you go with the standard one Yes. because sometimes, yeah, the basic one is a bit slow, especially when Okay. too many devices are connected. Yeah. Okay. So the Super FiberBoost one? Yeah. The Supa 50 over 20 unlimited. Yep. Okay. Cool. And then select BYO modem? Mhmm. Yeah. That means bring your own modem. Yes. Yep. And then six month contract. Okay. Cool. And then now. Yeah. At the bottom, you'll see order now. Mhmm. Mhmm. Then it will ask you personal information and a payment method. Okay. K. Do I need to put my driver's license in there? Sorry? It's saying I need to put my my driver's license. Yeah. That's for security purposes for identification. Okay. So I just need to put my then my license number in there.","start_word":21,"end_word":273,"sentiment":"neutral","sentiment_score":0.02713420217039557},{"text":"Yeah. Perfect.","start_word":274,"end_word":275,"sentiment":"positive","sentiment_score":0.4655153155326843},{"text":"K. Yep. It says there was an error. Okay. May I know what is the error it's saying? It doesn't say. It just says, like, there's been an error. Please check your account. But I didn't put any card details in there. Okay. Is it error with the payment or with the personal information? Well, I said place order and then Mhmm. so there was an error, but there's no like, there it doesn't it hasn't highlighted red anywhere. I haven't put my card details in at all. Okay. Okay. Let me just check on your end. Okay. I've gone through it now. All good now? Yep. I'm just adding in my card details. You said that if the modem is okay to to use, then it'll, like, process within twenty four hours? The Is activation that correct? of the service? Yeah. Yeah. Yes. And Okay. after that, we'll be sending you an email instruction on how to set it up with your router. Okay. Cool. Okay. I'm just authenticating it now. Okay. I've just done it. Yeah. Let me just check on her end if it already reflected. Am I speaking with Amy Walsh? Yes. Yeah. Okay. We have received your order. Okay. So we'll then proceed with the Activision. It usually Mhmm. takes within twenty four hours. After Okay. that, you'll be receiving an SMS message, once successful Mhmm. and an email. Okay. Cool. Mhmm.","start_word":276,"end_word":512,"sentiment":"neutral","sentiment_score":0.03300730884075165},{"text":"Thank you so much.","start_word":513,"end_word":516,"sentiment":"positive","sentiment_score":0.6206082701683044},{"text":"Okay. Yes.","start_word":517,"end_word":518,"sentiment":"neutral","sentiment_score":0.3137460947036743},{"text":"Thank you as well.","start_word":519,"end_word":522,"sentiment":"positive","sentiment_score":0.4555188119411469},{"text":"Bye. Bye.","start_word":523,"end_word":524,"sentiment":"neutral","sentiment_score":0.20892024040222168}],"average":{"sentiment":"neutral","sentiment_score":0.027593388134920144}}}}