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Hello. Yes. Hello. Good afternoon.\n\nYes. This is Maureen from Erto tech support. Am I speaking with Michelle Hemings? Yeah. We tried to email you trying to assist you now on connecting to the Internet.\n\nCan you kindly check the speaker on your router? There must be a pass Wi Fi password written there. Underneath there, there is a sticker underneath the router. Yeah. Mhmm.\n\nCan you see a Wi Fi key or Can you see a Wi Fi key? Yeah. PIN number. Can we try the PIN number, please? Yeah.\n\nSure. Okay. Yeah. That one. Actually, either of the two will work.\n\nYeah. We do not have the instruction, yeah, regarding the patches. Mhmm. Yeah. Can we double check if Internet is working?\n\nOkay. Great. Yeah. Yeah. You're welcome.\n\nIf you're into any issues, yeah, or have more questions, feel free to give us a call anytime. You're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.24,"end":2.56,"sentiment":"neutral","sentiment_score":0.08098043501377106},{"text":"Hello.","start":2.56,"end":3.06,"sentiment":"neutral","sentiment_score":0.05910664051771164},{"text":"Yes.","start":3.52,"end":4.02,"sentiment":"neutral","sentiment_score":0.11365441232919692},{"text":"Hello.","start":4.64,"end":5.04,"sentiment":"neutral","sentiment_score":0.12014932930469512},{"text":"Good afternoon.","start":5.04,"end":5.7799997,"sentiment":"positive","sentiment_score":0.4956045150756836}],"sentiment":"neutral","sentiment_score":0.227516641219457,"num_words":6,"start":2.24,"end":5.7799997},{"sentences":[{"text":"Yes.","start":11.5199995,"end":12.0199995,"sentiment":"neutral","sentiment_score":0.153221994638443},{"text":"This is Maureen from Erto tech support.","start":12.48,"end":15.139999,"sentiment":"neutral","sentiment_score":0.16297198406287602},{"text":"Am I speaking with Michelle 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Hello? Can you just I'm just trying to get the Internet. Can you just figure out if that's all? Because that would change the yeah. Hi. Just to get on the Internet again. Yes. Yes. That's me. Yes. You think on the browser there's a password? There's one at the back. I just know there's one underneath. Yeah. So that's that's where I thought maybe sticker on sticker on the bottom, is it? No? There's a sticker at the back. What am I looking for? Model number, input blah blah blah. MAC number, serial number, SSID, which is Tender918750. PIN number. Is that it? PIN number. Let me write it down because my computer's somewhere else. P o H. Let me see. 56015205. It's also using the number that Rachel gave me. And oh, the only thing I was concerned about is she'll pay for. Oh, I'm sorry. I'll be worried about that. Alright. We've got tech some other people here, carpenters and so on. Alright. So I go on to my laptop. And and do I look at Airtel Australia four g? Is that the one? Because it's also five g, but I know that it's not valid. Because I tried to buy a five g modem, and they said there's no five g in in this building. Let me just get it again. Connect. Okay. So 56015225. There we go. Okay. That's it. There was a PIN number under the bottom of the thing. Do you know there's no instructions anywhere? I'm I'm saying rather stupid, but why wasn't the instructions inside the box to tell you that? All it says was go on to tenderwifi.com, but you can't do that because you haven't got the Internet. That's backed up on, isn't it? Oh, no. This the part it should be it. It looks like I'm done. Okay. Wonderful. Okay. Let me double check. Open up a window. Let's send my Gmail. Sign in. It's looking good. Please log up to that page. It didn't say you don't have an Internet. Now let's go to Gmail. Perfect. Yeah. You have to do a special character, and sometimes you you use a star, sometimes you use a hash, but I got okay. Now I've got a phone line. Phone's looking good. Are you trying to log in? That's me. Yes. Yep. We're we're getting there. Thank you so much. So I think I'd I'd recommend I recommend in future there'd be a little note go out with the router to say your PIN to get on access to the Internet is on the bottom or PIN or password or whatever. It's PIN password. It should be much more clear. Thank you so much, Marina. Okay. Bye bye. Anytime. That's lovely. Thank you so much. 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Hello? Can you just I'm just trying to get the Internet. Can you just figure out if that's all? Because that would change the yeah.\n\nHi. Just to get on the Internet again. Yes. Yes. That's me.\n\nYes. You think on the browser there's a password? There's one at the back. I just know there's one underneath. Yeah.\n\nSo that's that's where I thought maybe sticker on sticker on the bottom, is it? No? There's a sticker at the back. What am I looking for? Model number, input blah blah blah.\n\nMAC number, serial number, SSID, which is Tender918750. PIN number. Is that it? PIN number. Let me write it down because my computer's somewhere else.\n\nP o H. Let me see. 56015205. It's also using the number that Rachel gave me. And oh, the only thing I was concerned about is she'll pay for.\n\nOh, I'm sorry. I'll be worried about that. Alright. We've got tech some other people here, carpenters and so on. Alright.\n\nSo I go on to my laptop. And and do I look at Airtel Australia four g? Is that the one? Because it's also five g, but I know that it's not valid. Because I tried to buy a five g modem, and they said there's no five g in in this building.\n\nLet me just get it again. Connect. Okay. So 56015225. There we go.\n\nOkay. That's it. There was a PIN number under the bottom of the thing. Do you know there's no instructions anywhere? I'm I'm saying rather stupid, but why wasn't the instructions inside the box to tell you that?\n\nAll it says was go on to tenderwifi.com, but you can't do that because you haven't got the Internet. That's backed up on, isn't it? Oh, no. This the part it should be it. It looks like I'm done.\n\nOkay. Wonderful. Okay. Let me double check. Open up a window.\n\nLet's send my Gmail. Sign in. It's looking good. Please log up to that page. It didn't say you don't have an Internet.\n\nNow let's go to Gmail. Perfect. Yeah. You have to do a special character, and sometimes you you use a star, sometimes you use a hash, but I got okay. Now I've got a phone line.\n\nPhone's looking good. Are you trying to log in? That's me. Yes. Yep.\n\nWe're we're getting there. Thank you so much. So I think I'd I'd recommend I recommend in future there'd be a little note go out with the router to say your PIN to get on access to the Internet is on the bottom or PIN or password or whatever. It's PIN password. It should be much more clear.\n\nThank you so much, Marina. Okay. Bye bye. Anytime. That's lovely.\n\nThank you so much. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.71999997,"end":1.22,"sentiment":"neutral","sentiment_score":0.010321180336177347},{"text":"Hello?","start":2.08,"end":2.58,"sentiment":"neutral","sentiment_score":0.02057752199470997},{"text":"Can you just I'm just trying to get the Internet.","start":2.72,"end":5.12,"sentiment":"neutral","sentiment_score":0.1153921976685524},{"text":"Can you just figure out if that's all?","start":5.12,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.2855812329798937},{"text":"Because that would change the yeah.","start":6.3999996,"end":7.9199996,"sentiment":"neutral","sentiment_score":0.012244577209154764}],"sentiment":"neutral","sentiment_score":0.13626684638886497,"num_words":26,"start":0.71999997,"end":7.9199996},{"sentences":[{"text":"Hi.","start":7.9199996,"end":8.32,"sentiment":"neutral","sentiment_score":0.13546402752399445},{"text":"Just to get on the Internet 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underneath.","start":47.085,"end":49.184998,"sentiment":"neutral","sentiment_score":-0.030517393723130226},{"text":"Yeah.","start":49.805,"end":50.125,"sentiment":"neutral","sentiment_score":-0.005200160667300224}],"sentiment":"neutral","sentiment_score":-0.02630577768598284,"num_words":21,"start":19.255,"end":50.125},{"sentences":[{"text":"So that's that's where I thought maybe sticker on sticker on the bottom, is it?","start":50.125,"end":58.3,"sentiment":"neutral","sentiment_score":-0.016670936532318593},{"text":"No?","start":58.3,"end":58.8,"sentiment":"neutral","sentiment_score":-0.12290048599243164},{"text":"There's a sticker at the back.","start":59.019997,"end":60.64,"sentiment":"neutral","sentiment_score":-0.09203714442749818},{"text":"What am I looking for?","start":62.14,"end":63.519997,"sentiment":"neutral","sentiment_score":-0.06013425439596176},{"text":"Model number, input blah blah blah.","start":69.524994,"end":71.865,"sentiment":"neutral","sentiment_score":-0.03253426278630892}],"sentiment":"neutral","sentiment_score":-0.04306255300726854,"num_words":33,"start":50.125,"end":71.865},{"sentences":[{"text":"MAC number, serial number, SSID, which is Tender918750.","start":72.085,"end":78.66499,"sentiment":"neutral","sentiment_score":0.004734072717837989},{"text":"PIN number.","start":78.725,"end":79.365,"sentiment":"neutral","sentiment_score":-0.004124995321035385},{"text":"Is that it?","start":79.365,"end":80.265,"sentiment":"neutral","sentiment_score":0.015104164369404316},{"text":"PIN number.","start":83.229996,"end":83.79,"sentiment":"neutral","sentiment_score":-0.028988903388381004},{"text":"Let me write it down because my computer's somewhere else.","start":83.79,"end":86.85,"sentiment":"neutral","sentiment_score":-0.06573335379362107}],"sentiment":"neutral","sentiment_score":-0.025615050420165063,"num_words":25,"start":72.085,"end":86.85},{"sentences":[{"text":"P o H.","start":87.31,"end":88.53,"sentiment":"neutral","sentiment_score":0.009706318688889345},{"text":"Let me see.","start":88.99,"end":89.79,"sentiment":"neutral","sentiment_score":0.018431032697359722},{"text":"56015205.","start":89.79,"end":95.81,"sentiment":"neutral","sentiment_score":0.025147205218672752},{"text":"It's also using the number that Rachel gave me.","start":96.125,"end":98.784996,"sentiment":"neutral","sentiment_score":0.0345148601465755},{"text":"And oh, the only thing I was concerned about is she'll pay for.","start":99.485,"end":109.185,"sentiment":"neutral","sentiment_score":-0.12411042388815147}],"sentiment":"neutral","sentiment_score":-0.04114629344308171,"num_words":29,"start":87.31,"end":109.185},{"sentences":[{"text":"Oh, I'm sorry.","start":125.785,"end":128.365,"sentiment":"neutral","sentiment_score":-0.19509372611840567},{"text":"I'll be worried about that.","start":128.66501,"end":130.125,"sentiment":"neutral","sentiment_score":-0.2967492759227753},{"text":"Alright.","start":130.185,"end":130.505,"sentiment":"neutral","sentiment_score":0.003847999032586813},{"text":"We've got tech some other people here, carpenters and so on.","start":130.505,"end":134.745,"sentiment":"neutral","sentiment_score":-0.026907267726280472},{"text":"Alright.","start":134.745,"end":135.065,"sentiment":"neutral","sentiment_score":0.05298960208892822}],"sentiment":"neutral","sentiment_score":-0.10991285246841255,"num_words":21,"start":125.785,"end":135.065},{"sentences":[{"text":"So I go on to my laptop.","start":135.065,"end":136.765,"sentiment":"neutral","sentiment_score":0.015351771243980952},{"text":"And and do I look at Airtel Australia four g?","start":139.19,"end":143.19,"sentiment":"neutral","sentiment_score":-0.01064895117888227},{"text":"Is that the one?","start":143.19,"end":144.25,"sentiment":"neutral","sentiment_score":-0.0050764428451657295},{"text":"Because it's also five g, but I know that it's not valid.","start":146.55,"end":151.42499,"sentiment":"neutral","sentiment_score":-0.10519042766342561},{"text":"Because I tried to buy a five g modem, and they said there's no five g in in this building.","start":152.44499,"end":157.265,"sentiment":"neutral","sentiment_score":-0.13285964205861092}],"sentiment":"neutral","sentiment_score":-0.07431718599235744,"num_words":53,"start":135.065,"end":157.265},{"sentences":[{"text":"Let me just get it again.","start":157.72499,"end":159.105,"sentiment":"neutral","sentiment_score":-0.03050197723011176},{"text":"Connect.","start":159.805,"end":160.305,"sentiment":"neutral","sentiment_score":-0.005579009186476469},{"text":"Okay.","start":161.165,"end":161.64499,"sentiment":"neutral","sentiment_score":0.0023009278811514378},{"text":"So 56015225.","start":161.64499,"end":166.98,"sentiment":"neutral","sentiment_score":0.004838080145418644},{"text":"There we go.","start":168.72,"end":169.62,"sentiment":"neutral","sentiment_score":0.012315751674274603}],"sentiment":"neutral","sentiment_score":-0.010743579182487268,"num_words":13,"start":157.72499,"end":169.62},{"sentences":[{"text":"Okay.","start":175.12,"end":175.62,"sentiment":"neutral","sentiment_score":0.001862389501184225},{"text":"That's it.","start":175.76,"end":176.58,"sentiment":"neutral","sentiment_score":-0.011274565476924181},{"text":"There was a PIN number under the bottom of the thing.","start":176.815,"end":179.215,"sentiment":"neutral","sentiment_score":-0.04297927038913423},{"text":"Do you know there's no instructions anywhere?","start":179.215,"end":181.155,"sentiment":"neutral","sentiment_score":-0.11175373196601868},{"text":"I'm I'm saying rather stupid, but why wasn't the instructions inside the box to tell you that?","start":181.375,"end":189.715,"sentiment":"neutral","sentiment_score":-0.16718423322719686}],"sentiment":"neutral","sentiment_score":-0.10836491590414785,"num_words":38,"start":175.12,"end":189.715},{"sentences":[{"text":"All it says was go on to tenderwifi.com, but you can't do that because you haven't got the Internet.","start":189.91,"end":195.69,"sentiment":"neutral","sentiment_score":-0.14026320921747307},{"text":"That's backed up on, isn't it?","start":197.99,"end":199.69,"sentiment":"neutral","sentiment_score":-0.019083330407738686},{"text":"Oh, no.","start":200.95,"end":201.43,"sentiment":"neutral","sentiment_score":-0.0290520153939724},{"text":"This the part it should be it.","start":201.43,"end":204.195,"sentiment":"neutral","sentiment_score":-0.0009477793106010982},{"text":"It looks like I'm done.","start":204.27501,"end":205.65501,"sentiment":"neutral","sentiment_score":0.04506841450929642}],"sentiment":"neutral","sentiment_score":-0.06715121464087413,"num_words":39,"start":189.91,"end":205.65501},{"sentences":[{"text":"Okay.","start":206.115,"end":206.615,"sentiment":"neutral","sentiment_score":0.03680913895368576},{"text":"Wonderful.","start":207.235,"end":207.735,"sentiment":"positive","sentiment_score":0.3710893988609314},{"text":"Okay.","start":210.99501,"end":211.315,"sentiment":"neutral","sentiment_score":0.043366577476263046},{"text":"Let me double check.","start":211.315,"end":212.51501,"sentiment":"neutral","sentiment_score":0.045631506480276585},{"text":"Open up a window.","start":212.51501,"end":213.65501,"sentiment":"neutral","sentiment_score":0.06373075488954782}],"sentiment":"neutral","sentiment_score":0.08079219643365253,"num_words":11,"start":206.115,"end":213.65501},{"sentences":[{"text":"Let's send my Gmail.","start":214.27501,"end":215.65501,"sentiment":"neutral","sentiment_score":0.07960348948836327},{"text":"Sign in.","start":222.21,"end":222.95001,"sentiment":"neutral","sentiment_score":0.08364652469754219},{"text":"It's looking good.","start":223.09001,"end":224.31,"sentiment":"neutral","sentiment_score":0.21186164021492004},{"text":"Please log up to that page.","start":224.37001,"end":225.65001,"sentiment":"neutral","sentiment_score":0.060162561014294624},{"text":"It didn't say you don't have an Internet.","start":225.65001,"end":227.91,"sentiment":"neutral","sentiment_score":0.0019256349769420922}],"sentiment":"neutral","sentiment_score":0.06511619016933053,"num_words":23,"start":214.27501,"end":227.91},{"sentences":[{"text":"Now let's go to Gmail.","start":230.61,"end":231.65001,"sentiment":"neutral","sentiment_score":0.031248603388667105},{"text":"Perfect.","start":231.65001,"end":232.15001,"sentiment":"neutral","sentiment_score":0.19784486293792725},{"text":"Yeah.","start":270.045,"end":270.36502,"sentiment":"neutral","sentiment_score":0.07003793120384216},{"text":"You have to do a special character, and sometimes you you use a star, sometimes you use a hash, but I got okay.","start":270.36502,"end":275.965,"sentiment":"neutral","sentiment_score":0.02199963237280431},{"text":"Now I've got a phone line.","start":275.965,"end":277.505,"sentiment":"neutral","sentiment_score":0.07613155369957288}],"sentiment":"neutral","sentiment_score":0.03852518549602893,"num_words":36,"start":230.61,"end":277.505},{"sentences":[{"text":"Phone's looking good.","start":278.18,"end":279.47998,"sentiment":"neutral","sentiment_score":0.12214551369349162},{"text":"Are you trying to log in?","start":281.3,"end":282.5,"sentiment":"neutral","sentiment_score":0.01670856572066744},{"text":"That's me.","start":282.5,"end":283.13998,"sentiment":"neutral","sentiment_score":0.01476819347590208},{"text":"Yes.","start":283.13998,"end":283.63998,"sentiment":"neutral","sentiment_score":0.0727955549955368},{"text":"Yep.","start":286.26,"end":286.66,"sentiment":"neutral","sentiment_score":0.09319787472486496}],"sentiment":"neutral","sentiment_score":0.05093982708282196,"num_words":13,"start":278.18,"end":286.66},{"sentences":[{"text":"We're we're getting there.","start":286.66,"end":287.96,"sentiment":"neutral","sentiment_score":0.09909236803650856},{"text":"Thank you so much.","start":288.82,"end":289.935,"sentiment":"positive","sentiment_score":0.4644673019647598},{"text":"So I think I'd I'd recommend I recommend in future there'd be a little note go out with the router to say your PIN to get on access to the Internet is on the bottom or PIN or password or whatever.","start":290.01498,"end":303.695,"sentiment":"neutral","sentiment_score":0.12797198535465612},{"text":"It's PIN password.","start":303.695,"end":304.595,"sentiment":"neutral","sentiment_score":0.060985093315442405},{"text":"It should be much more clear.","start":304.975,"end":307.04,"sentiment":"neutral","sentiment_score":0.09870657821496327}],"sentiment":"neutral","sentiment_score":0.14269456601348415,"num_words":58,"start":286.66,"end":307.04},{"sentences":[{"text":"Thank you so much, Marina.","start":307.34,"end":308.80002,"sentiment":"positive","sentiment_score":0.3938174068927765},{"text":"Okay.","start":309.58002,"end":310.08002,"sentiment":"neutral","sentiment_score":0.234063059091568},{"text":"Bye bye.","start":310.86002,"end":311.6,"sentiment":"neutral","sentiment_score":0.2218504175543785},{"text":"Anytime.","start":315.98,"end":316.46002,"sentiment":"neutral","sentiment_score":0.26169055700302124},{"text":"That's lovely.","start":316.46002,"end":317.1,"sentiment":"positive","sentiment_score":0.6096034944057465}],"sentiment":"positive","sentiment_score":0.37524986131624744,"num_words":11,"start":307.34,"end":317.1},{"sentences":[{"text":"Thank you so much.","start":317.1,"end":318.14,"sentiment":"positive","sentiment_score":0.6830185949802399},{"text":"Bye.","start":318.14,"end":318.64,"sentiment":"neutral","sentiment_score":0.20849987864494324}],"sentiment":"positive","sentiment_score":0.5881148517131806,"num_words":5,"start":317.1,"end":318.64}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello? Hello?\n\nChannel 0: Yes. Hello.\n\nChannel 1: Can you just\n\nChannel 0: Yes.\n\nChannel 1: I'm just trying to get\n\nChannel 0: Hello.\n\nChannel 1: the Internet.\n\nChannel 0: Good\n\nChannel 1: Can you\n\nChannel 0: afternoon.\n\nChannel 1: just figure out if that's all? Because that would change the yeah. Hi. Just to get on the Internet again.\n\nChannel 0: Yes.\n\nChannel 1: Yes.\n\nChannel 0: This is\n\nChannel 1: Yes.\n\nChannel 0: Maureen from Erto tech support. Am I speaking with Michelle Hemings?\n\nChannel 1: That's me. Yes.\n\nChannel 0: Yeah. We tried to email you trying to assist you now on connecting to the Internet. Can you kindly check the speaker on your router? There must be a pass Wi Fi password written there.\n\nChannel 1: You think on the browser there's a password?\n\nChannel 0: Underneath there, there is a sticker underneath the router.\n\nChannel 1: There's one at the back. I just know there's one\n\nChannel 0: Yeah.\n\nChannel 1: underneath. Yeah. So that's that's where I thought maybe\n\nChannel 0: Mhmm. Can you see a\n\nChannel 1: sticker\n\nChannel 0: Wi\n\nChannel 1: on\n\nChannel 0: Fi\n\nChannel 1: sticker\n\nChannel 0: key\n\nChannel 1: on\n\nChannel 0: or\n\nChannel 1: the bottom, is it? No? There's a sticker at the back. What am I looking for?\n\nChannel 0: Can you see a Wi Fi key?\n\nChannel 1: Model number, input blah blah blah. MAC number, serial number, SSID, which is Tender918750. PIN number. Is that it?\n\nChannel 0: Yeah. PIN number. Can we try the PIN number, please?\n\nChannel 1: PIN number. Let me write it down because my computer's somewhere else. P\n\nChannel 0: Yeah.\n\nChannel 1: o\n\nChannel 0: Sure.\n\nChannel 1: H. Let me see. 56015205. It's also using the number that Rachel gave me. And oh, the only thing I was concerned about is she'll pay for.\n\nOh, I'm sorry. I'll be worried about that. Alright. We've got tech some other people here, carpenters and so on. Alright.\n\nSo I go on to my laptop. And and do I look at Airtel Australia four g? Is that the one?\n\nChannel 0: Okay. Yeah. That one.\n\nChannel 1: Because it's also five g, but I know that it's not\n\nChannel 0: Actually, either of the\n\nChannel 1: valid.\n\nChannel 0: two will work.\n\nChannel 1: Because I tried to buy a five g modem, and they said there's no five g in in this building. Let me just get it again. Connect. Okay. So 56015225.\n\nThere we go. Okay. That's it. There was a PIN number under the bottom of the thing. Do you know there's no instructions anywhere?\n\nI'm I'm saying rather stupid, but why wasn't the instructions inside the box to tell you that? All it says was go on to tenderwifi.com, but you can't do that because you haven't got the Internet.\n\nChannel 0: Yeah.\n\nChannel 1: That's backed\n\nChannel 0: We\n\nChannel 1: up on,\n\nChannel 0: do\n\nChannel 1: isn't\n\nChannel 0: not have\n\nChannel 1: it?\n\nChannel 0: the instruction, yeah,\n\nChannel 1: Oh,\n\nChannel 0: regarding\n\nChannel 1: no. This\n\nChannel 0: the patches.\n\nChannel 1: the part it should be it. It looks like I'm done. Okay.\n\nChannel 0: Mhmm. Yeah.\n\nChannel 1: Wonderful.\n\nChannel 0: Can we double check if Internet is working?\n\nChannel 1: Okay. Let me double check. Open up a window. Let's send my Gmail. Sign in.\n\nIt's looking good. Please log up to that page. It didn't say you don't have an Internet. Now let's go to Gmail. Perfect.\n\nYeah. You have to do a special character, and sometimes you you use a star, sometimes you use a hash, but I got okay. Now I've got a phone line. Phone's looking good. Are you trying to log in?\n\nThat's me. Yes. Yep. We're we're getting there. Thank you so much.\n\nSo I think\n\nChannel 0: Okay.\n\nChannel 1: I'd\n\nChannel 0: Great.\n\nChannel 1: I'd recommend I recommend in future there'd be a little note go out with the router to say your PIN to get on access to the Internet is on the bottom or PIN or password or whatever. It's PIN password. It should be much more clear. Thank you so much,\n\nChannel 0: Yeah.\n\nChannel 1: Marina.\n\nChannel 0: Yeah.\n\nChannel 1: Okay.\n\nChannel 0: You're welcome. If\n\nChannel 1: Bye\n\nChannel 0: you're into\n\nChannel 1: bye.\n\nChannel 0: any issues, yeah, or have more questions, feel free to give us a call anytime.\n\nChannel 1: Anytime. That's lovely. Thank you so much. Bye.\n\nChannel 0: You're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.71999997,"end":1.22,"sentiment":"neutral","sentiment_score":0.010321180336177347},{"text":"Hello?","start":2.08,"end":2.58,"sentiment":"neutral","sentiment_score":0.02057752199470997}],"sentiment":"neutral","sentiment_score":0.015449351165443659,"channel":1,"num_words":2,"start":0.71999997,"end":2.58},{"sentences":[{"text":"Yes.","start":2.24,"end":2.56,"sentiment":"neutral","sentiment_score":0.08098043501377106},{"text":"Hello.","start":2.56,"end":3.06,"sentiment":"neutral","sentiment_score":0.05910664051771164}],"sentiment":"neutral","sentiment_score":0.07004353776574135,"channel":0,"num_words":2,"start":2.24,"end":3.06},{"sentences":[{"text":"Can you 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done.","start":204.27501,"end":205.65501,"sentiment":"neutral","sentiment_score":0.04506841450929642},{"text":"Okay.","start":206.115,"end":206.615,"sentiment":"neutral","sentiment_score":0.03680913895368576}],"sentiment":"neutral","sentiment_score":0.02546414639800787,"channel":1,"num_words":12,"start":202.87,"end":206.615},{"sentences":[{"text":"Mhmm.","start":206.965,"end":207.125,"sentiment":"neutral","sentiment_score":0.06021010875701904},{"text":"Yeah.","start":207.125,"end":207.365,"sentiment":"neutral","sentiment_score":0.1821419596672058}],"sentiment":"neutral","sentiment_score":0.12117603421211243,"channel":0,"num_words":2,"start":206.965,"end":207.365},{"sentences":[{"text":"Wonderful.","start":207.235,"end":207.735,"sentiment":"positive","sentiment_score":0.3710893988609314}],"sentiment":"positive","sentiment_score":0.3710893988609314,"channel":1,"num_words":1,"start":207.235,"end":207.735},{"sentences":[{"text":"Can we double check if Internet is 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there.","start":286.66,"end":287.96,"sentiment":"neutral","sentiment_score":0.09909236803650856},{"text":"Thank you so much.","start":288.82,"end":289.935,"sentiment":"positive","sentiment_score":0.4644673019647598}],"sentiment":"neutral","sentiment_score":0.20414737472310662,"channel":1,"num_words":12,"start":282.5,"end":289.935},{"sentences":[{"text":"So I 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welcome.","start":309.60498,"end":310.305,"sentiment":"positive","sentiment_score":0.3510359823703766},{"text":"If","start":310.685,"end":311.005,"sentiment":"neutral","sentiment_score":0.2915588915348053}],"sentiment":"neutral","sentiment_score":0.33121028542518616,"channel":0,"num_words":3,"start":309.60498,"end":311.005},{"sentences":[{"text":"Bye","start":310.86002,"end":311.1,"sentiment":"neutral","sentiment_score":0.2340136021375656}],"sentiment":"neutral","sentiment_score":0.2340136021375656,"channel":1,"num_words":1,"start":310.86002,"end":311.1},{"sentences":[{"text":"you're 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lovely.","start":316.46002,"end":317.1,"sentiment":"positive","sentiment_score":0.6096034944057465},{"text":"Thank you so much.","start":317.1,"end":318.14,"sentiment":"positive","sentiment_score":0.6830185949802399},{"text":"Bye.","start":318.14,"end":318.64,"sentiment":"neutral","sentiment_score":0.20849987864494324}],"sentiment":"positive","sentiment_score":0.5526839755475521,"channel":1,"num_words":8,"start":315.98,"end":318.64},{"sentences":[{"text":"You're welcome.","start":318.78287,"end":319.44287,"sentiment":"positive","sentiment_score":0.7751496136188507},{"text":"Bye.","start":319.50287,"end":319.7429,"sentiment":"positive","sentiment_score":0.6479656100273132},{"text":"Have a great day.","start":319.7429,"end":320.72287,"sentiment":"positive","sentiment_score":0.5886151120066643}],"sentiment":"positive","sentiment_score":0.6503893264702388,"channel":0,"num_words":7,"start":318.78287,"end":320.72287}]},"summary":{"result":"success","short":"The customer is trying to get Internet and is speaking with a representative from Erto tech support. The customer is having trouble connecting to the Internet and the representative is trying to troubleshoot the issue. The representative suggests checking the router and suggests the customer use a different device to access the Internet."},"intents":{"segments":[{"text":"I'm just trying to Hello. get the Internet. Good Can afternoon.","start_word":8,"end_word":18,"intents":[{"intent":"Obtain internet connectivity","confidence_score":0.0002462685}]},{"text":"Can we double check if Internet is working? Okay.","start_word":429,"end_word":437,"intents":[{"intent":"Fix internet connectivity","confidence_score":0.021861179}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Yes. Hello. Can you just Yes. I'm just trying to Hello. get the Internet.","start_word":0,"end_word":15,"sentiment":"neutral","sentiment_score":0.09252701699733734},{"text":"Good Can afternoon.","start_word":16,"end_word":18,"sentiment":"positive","sentiment_score":0.48993998765945435},{"text":"you just figure out if that's all? Because that would change the yeah. Hi. Just to get on the Internet again. Yes. Yes. This is Yes. Maureen from Erto tech support. Am I speaking with Michelle Hemings? That's me. Yes. Yeah. We tried to email you trying to assist you now on connecting to the Internet. Can you kindly check the speaker on your router? There must be a pass Wi Fi password written there. You think on the browser there's a password? Underneath there, there is a sticker underneath the router. There's one at the back. I just know there's one Yeah. underneath. Yeah. So that's that's where I thought maybe Mhmm. Can you see a sticker Wi on Fi sticker key on or the bottom, is it? No? There's a sticker at the back. What am I looking for? Can you see a Wi Fi key? Model number, input blah blah blah. MAC number, serial number, SSID, which is Tender918750. PIN number. Is that it? Yeah. PIN number. Can we try the PIN number, please? PIN number. Let me write it down because my computer's somewhere else. P Yeah. o Sure. H. Let me see. 56015205. It's also using the number that Rachel gave me. And oh, the only thing I was concerned about is she'll pay for. Oh, I'm sorry. I'll be worried about that. Alright. We've got tech some other people here, carpenters and so on. Alright. So I go on to my laptop. And and do I look at Airtel Australia four g? Is that the one? Okay. Yeah. That one. Because it's also five g, but I know that it's not Actually, either of the valid. two will work. Because I tried to buy a five g modem, and they said there's no five g in in this building. Let me just get it again. Connect. Okay. So 56015225. There we go. Okay. That's it. There was a PIN number under the bottom of the thing. Do you know there's no instructions anywhere? I'm I'm saying rather stupid, but why wasn't the instructions inside the box to tell you that? All it says was go on to tenderwifi.com, but you can't do that because you haven't got the Internet. Yeah. That's backed We up on, do isn't not have it? the instruction, yeah, Oh, regarding no. This the patches. the part it should be it. It looks like I'm done. Okay. Mhmm. Yeah.","start_word":19,"end_word":427,"sentiment":"neutral","sentiment_score":-0.02664504774497745},{"text":"Wonderful.","start_word":428,"end_word":428,"sentiment":"positive","sentiment_score":0.3710893988609314},{"text":"Can we double check if Internet is working? Okay. Let me double check. Open up a window. Let's send my Gmail. Sign in. It's looking good. Please log up to that page. It didn't say you don't have an Internet. Now let's go to Gmail. Perfect. Yeah. You have to do a special character, and sometimes you you use a star, sometimes you use a hash, but I got okay. Now I've got a phone line. Phone's looking good. Are you trying to log in? That's me. Yes. Yep. We're we're getting there.","start_word":429,"end_word":521,"sentiment":"neutral","sentiment_score":0.061916012316942215},{"text":"Thank you so much.","start_word":522,"end_word":525,"sentiment":"positive","sentiment_score":0.4580594003200531},{"text":"So I think Okay. I'd Great. I'd recommend I recommend in future there'd be a little note go out with the router to say your PIN to get on access to the Internet is on the bottom or PIN or password or whatever. It's PIN password. It should be much more clear.","start_word":526,"end_word":577,"sentiment":"neutral","sentiment_score":0.13341911137104034},{"text":"Thank you so much, Yeah.","start_word":578,"end_word":582,"sentiment":"positive","sentiment_score":0.39853009581565857},{"text":"Marina. Yeah. Okay.","start_word":583,"end_word":585,"sentiment":"neutral","sentiment_score":0.21516236662864685},{"text":"You're welcome.","start_word":586,"end_word":587,"sentiment":"positive","sentiment_score":0.3442504107952118},{"text":"If Bye you're into bye. any issues, yeah, or have more questions, feel free to give us a call anytime. Anytime.","start_word":588,"end_word":608,"sentiment":"neutral","sentiment_score":0.22883035242557528},{"text":"That's lovely. Thank you so much.","start_word":609,"end_word":614,"sentiment":"positive","sentiment_score":0.6438538432121277},{"text":"Bye.","start_word":615,"end_word":615,"sentiment":"neutral","sentiment_score":0.27718672156333923},{"text":"You're welcome. Bye. Have a great day.","start_word":616,"end_word":622,"sentiment":"positive","sentiment_score":0.7480135560035706}],"average":{"sentiment":"neutral","sentiment_score":0.04134980200728815}}}}