{"metadata":{"transaction_key":"deprecated","request_id":"019e1ea7-cd76-7eb1-8ece-d413ef715dd4","sha256":"43f7e93267bf796fad8b089b948814df51077c092a56f574bdbab145e83717fa","created":"2026-05-13T00:06:15.802Z","duration":60.767937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":77,"output_tokens":47},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":87,"output_tokens":87},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":87,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"Veronica O2 Financial. Good morning. Is this David? Is this David speaking? Hello? Is this David? Hello? Can you hear me? Hello? Hello?","confidence":0.9980469,"words":[{"word":"veronica","start":6.08,"end":6.58,"confidence":0.3947754,"punctuated_word":"Veronica","sentiment":"neutral","sentiment_score":0.023210305720567703},{"word":"o2","start":7.2799997,"end":7.7799997,"confidence":0.39892578,"punctuated_word":"O2","sentiment":"neutral","sentiment_score":0.02329760789871216},{"word":"financial","start":7.8399997,"end":8.34,"confidence":0.85546875,"punctuated_word":"Financial.","sentiment":"neutral","sentiment_score":0.04184698313474655},{"word":"good","start":20.815,"end":21.055,"confidence":0.7705078,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.25417178869247437},{"word":"morning","start":21.055,"end":21.375,"confidence":1.0,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.21023310720920563},{"word":"is","start":21.375,"end":21.535,"confidence":0.99121094,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.03628285974264145},{"word":"this","start":21.535,"end":21.855,"confidence":0.9951172,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.0024732761085033417},{"word":"david","start":21.855,"end":22.355,"confidence":0.9980469,"punctuated_word":"David?","sentiment":"neutral","sentiment_score":-0.03633793070912361},{"word":"is","start":26.59,"end":26.75,"confidence":0.99609375,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.2104419767856598},{"word":"this","start":26.75,"end":26.91,"confidence":0.9951172,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.17985691130161283},{"word":"david","start":26.91,"end":27.310001,"confidence":1.0,"punctuated_word":"David","sentiment":"neutral","sentiment_score":-0.17249231040477753},{"word":"speaking","start":27.310001,"end":27.810001,"confidence":1.0,"punctuated_word":"speaking?","sentiment":"neutral","sentiment_score":-0.14598187804222107},{"word":"hello","start":29.710001,"end":30.11,"confidence":0.9226074,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.1127033680677414},{"word":"is","start":30.11,"end":30.27,"confidence":0.9980469,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.12025368213653564},{"word":"this","start":30.27,"end":30.43,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.1269751787185669},{"word":"david","start":30.43,"end":30.93,"confidence":1.0,"punctuated_word":"David?","sentiment":"neutral","sentiment_score":-0.16181008517742157},{"word":"hello","start":39.725,"end":40.225,"confidence":0.9321289,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.17145437002182007},{"word":"can","start":40.524998,"end":40.844997,"confidence":0.9980469,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.26578330993652344},{"word":"you","start":40.844997,"end":40.925,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.26830366253852844},{"word":"hear","start":40.925,"end":41.164997,"confidence":1.0,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":-0.19633182883262632},{"word":"me","start":41.164997,"end":41.664997,"confidence":1.0,"punctuated_word":"me?","sentiment":"neutral","sentiment_score":-0.19048991799354553},{"word":"hello","start":46.765,"end":47.265,"confidence":0.9975586,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.10708289593458176},{"word":"hello","start":53.82,"end":54.32,"confidence":0.9995117,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.06579580903053284}],"paragraphs":{"transcript":"\nVeronica O2 Financial. Good morning. Is this David? Is this David speaking? Hello?\n\nIs this David? Hello? Can you hear me? Hello? Hello?","paragraphs":[{"sentences":[{"text":"Veronica O2 Financial.","start":6.08,"end":8.34,"sentiment":"neutral","sentiment_score":0.029451632251342136},{"text":"Good morning.","start":20.815,"end":21.375,"sentiment":"neutral","sentiment_score":0.23220244795084},{"text":"Is this David?","start":21.375,"end":22.355,"sentiment":"neutral","sentiment_score":-0.02338250478108724},{"text":"Is this David speaking?","start":26.59,"end":27.810001,"sentiment":"neutral","sentiment_score":-0.1771932691335678},{"text":"Hello?","start":29.710001,"end":30.11,"sentiment":"neutral","sentiment_score":-0.1127033680677414}],"sentiment":"neutral","sentiment_score":-0.026066474329966765,"num_words":13,"start":6.08,"end":30.11},{"sentences":[{"text":"Is this David?","start":30.11,"end":30.93,"sentiment":"neutral","sentiment_score":-0.1363463153441747},{"text":"Hello?","start":39.725,"end":40.225,"sentiment":"neutral","sentiment_score":-0.17145437002182007},{"text":"Can you hear me?","start":40.524998,"end":41.664997,"sentiment":"neutral","sentiment_score":-0.23022717982530594},{"text":"Hello?","start":46.765,"end":47.265,"sentiment":"neutral","sentiment_score":-0.10708289593458176},{"text":"Hello?","start":53.82,"end":54.32,"sentiment":"neutral","sentiment_score":-0.06579580903053284}],"sentiment":"neutral","sentiment_score":-0.16742807403206825,"num_words":10,"start":30.11,"end":54.32}]}}]},{"alternatives":[{"transcript":"If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. Let me exercise the word. Hello? You know, I don't take this. Hello?","confidence":0.9995117,"words":[{"word":"if","start":0.16,"end":0.39999998,"confidence":0.5136719,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.01138196513056755},{"word":"you","start":0.39999998,"end":0.48,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.019987700507044792},{"word":"record","start":0.48,"end":0.96,"confidence":1.0,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.02670447900891304},{"word":"your","start":0.96,"end":1.1999999,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.013391840271651745},{"word":"name","start":1.1999999,"end":1.4399999,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.021666476503014565},{"word":"and","start":1.4399999,"end":1.68,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.017831949517130852},{"word":"reason","start":1.68,"end":2.0,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.011562855914235117},{"word":"for","start":2.0,"end":2.1599998,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.019526982679963112},{"word":"calling","start":2.1599998,"end":2.6599998,"confidence":0.9995117,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.018845107406377792},{"word":"i'll","start":2.8,"end":2.96,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.008544489741325378},{"word":"see","start":2.96,"end":3.1999998,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.004125166684389114},{"word":"if","start":3.1999998,"end":3.36,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.00638977624475956},{"word":"this","start":3.36,"end":3.52,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.00850965827703476},{"word":"person","start":3.52,"end":3.9199998,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.00419011153280735},{"word":"is","start":3.9199998,"end":4.16,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.006899353116750717},{"word":"available","start":4.16,"end":4.66,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.004616348538547754},{"word":"thanks","start":14.16,"end":14.66,"confidence":0.99853516,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.5346065759658813},{"word":"please","start":15.155,"end":15.555,"confidence":0.99902344,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.14829504489898682},{"word":"stay","start":15.555,"end":15.875,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.1818232238292694},{"word":"on","start":15.875,"end":16.035,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.29022136330604553},{"word":"the","start":16.035,"end":16.115,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.3632923662662506},{"word":"line","start":16.115,"end":16.615,"confidence":1.0,"punctuated_word":"line.","sentiment":"positive","sentiment_score":0.34232378005981445},{"word":"let","start":18.275,"end":18.595,"confidence":0.47485352,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.07087218761444092},{"word":"me","start":18.595,"end":18.755,"confidence":0.9604492,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.0917443335056305},{"word":"exercise","start":18.755,"end":19.255,"confidence":0.9482422,"punctuated_word":"exercise","sentiment":"neutral","sentiment_score":0.07914508134126663},{"word":"the","start":19.315,"end":19.395,"confidence":0.8833008,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07852848619222641},{"word":"word","start":19.395,"end":19.795,"confidence":0.69750977,"punctuated_word":"word.","sentiment":"neutral","sentiment_score":0.07177296280860901},{"word":"hello","start":19.795,"end":20.295,"confidence":0.9902344,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.05786008760333061},{"word":"you","start":23.154999,"end":23.314999,"confidence":0.72314453,"punctuated_word":"You","sentiment":"negative","sentiment_score":-0.5041016936302185},{"word":"know","start":23.314999,"end":23.555,"confidence":0.96313477,"punctuated_word":"know,","sentiment":"negative","sentiment_score":-0.44514068961143494},{"word":"i","start":23.555,"end":23.635,"confidence":0.8359375,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.6334912776947021},{"word":"don't","start":23.635,"end":23.875,"confidence":0.99658203,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.5787434577941895},{"word":"take","start":23.875,"end":24.195,"confidence":0.68066406,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.6276466846466064},{"word":"this","start":24.195,"end":24.695,"confidence":0.60461426,"punctuated_word":"this.","sentiment":"negative","sentiment_score":-0.5076306462287903},{"word":"hello","start":26.755001,"end":27.255001,"confidence":0.9499512,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.14716720581054688}],"paragraphs":{"transcript":"\nIf you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. Let me exercise the word. Hello?\n\nYou know, I don't take this. Hello?","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.16,"end":4.66,"sentiment":"neutral","sentiment_score":-0.012760891317157075},{"text":"Thanks.","start":14.16,"end":14.66,"sentiment":"positive","sentiment_score":0.5346065759658813},{"text":"Please stay on the line.","start":15.155,"end":16.615,"sentiment":"neutral","sentiment_score":0.26519115567207335},{"text":"Let me exercise the word.","start":18.275,"end":19.795,"sentiment":"neutral","sentiment_score":0.0784126102924347},{"text":"Hello?","start":19.795,"end":20.295,"sentiment":"neutral","sentiment_score":0.05786008760333061}],"sentiment":"neutral","sentiment_score":0.0752254011541871,"num_words":28,"start":0.16,"end":20.295},{"sentences":[{"text":"You know, I don't take this.","start":23.154999,"end":24.695,"sentiment":"negative","sentiment_score":-0.5494590749343237},{"text":"Hello?","start":26.755001,"end":27.255001,"sentiment":"neutral","sentiment_score":-0.14716720581054688}],"sentiment":"negative","sentiment_score":-0.49198880791664124,"num_words":7,"start":23.154999,"end":27.255001}]}}]}],"paragraphs":{"transcript":"\nChannel 1: If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Veronica O2 Financial.\n\nChannel 1: Thanks. Please stay on the line. Let me exercise the word. Hello?\n\nChannel 0: Good morning. Is this David?\n\nChannel 1: You know, I don't take this.\n\nChannel 0: Is this\n\nChannel 1: Hello?\n\nChannel 0: David speaking? Hello? Is this David? Hello? Can you hear me?\n\nHello? Hello?","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.16,"end":4.66,"sentiment":"neutral","sentiment_score":-0.012760891317157075}],"sentiment":"neutral","sentiment_score":-0.012760891317157075,"channel":1,"num_words":16,"start":0.16,"end":4.66},{"sentences":[{"text":"Veronica O2 Financial.","start":6.08,"end":8.34,"sentiment":"neutral","sentiment_score":0.029451632251342136}],"sentiment":"neutral","sentiment_score":0.029451632251342136,"channel":0,"num_words":3,"start":6.08,"end":8.34},{"sentences":[{"text":"Thanks.","start":14.16,"end":14.66,"sentiment":"positive","sentiment_score":0.5346065759658813},{"text":"Please stay on the line.","start":15.155,"end":16.615,"sentiment":"neutral","sentiment_score":0.26519115567207335},{"text":"Let me exercise the word.","start":18.275,"end":19.795,"sentiment":"neutral","sentiment_score":0.0784126102924347},{"text":"Hello?","start":19.795,"end":20.295,"sentiment":"neutral","sentiment_score":0.05786008760333061}],"sentiment":"neutral","sentiment_score":0.19254045778264603,"channel":1,"num_words":12,"start":14.16,"end":20.295},{"sentences":[{"text":"Good morning.","start":20.815,"end":21.375,"sentiment":"neutral","sentiment_score":0.23220244795084},{"text":"Is this David?","start":21.375,"end":22.355,"sentiment":"neutral","sentiment_score":-0.02338250478108724}],"sentiment":"neutral","sentiment_score":0.07885147631168365,"channel":0,"num_words":5,"start":20.815,"end":22.355},{"sentences":[{"text":"You know, I don't take this.","start":23.154999,"end":24.695,"sentiment":"negative","sentiment_score":-0.5494590749343237}],"sentiment":"negative","sentiment_score":-0.5494590749343237,"channel":1,"num_words":6,"start":23.154999,"end":24.695},{"sentences":[{"text":"Is this","start":26.59,"end":26.91,"sentiment":"neutral","sentiment_score":-0.19514944404363632}],"sentiment":"neutral","sentiment_score":-0.19514944404363632,"channel":0,"num_words":2,"start":26.59,"end":26.91},{"sentences":[{"text":"Hello?","start":26.755001,"end":27.255001,"sentiment":"neutral","sentiment_score":-0.14716720581054688}],"sentiment":"neutral","sentiment_score":-0.14716720581054688,"channel":1,"num_words":1,"start":26.755001,"end":27.255001},{"sentences":[{"text":"David speaking?","start":26.91,"end":27.810001,"sentiment":"neutral","sentiment_score":-0.1592370942234993},{"text":"Hello?","start":29.710001,"end":30.11,"sentiment":"neutral","sentiment_score":-0.1127033680677414},{"text":"Is this David?","start":30.11,"end":30.93,"sentiment":"neutral","sentiment_score":-0.1363463153441747},{"text":"Hello?","start":39.725,"end":40.225,"sentiment":"neutral","sentiment_score":-0.17145437002182007},{"text":"Can you hear me?","start":40.524998,"end":41.664997,"sentiment":"neutral","sentiment_score":-0.23022717982530594}],"sentiment":"neutral","sentiment_score":-0.17568905380639163,"channel":0,"num_words":11,"start":26.91,"end":41.664997},{"sentences":[{"text":"Hello?","start":46.765,"end":47.265,"sentiment":"neutral","sentiment_score":-0.10708289593458176},{"text":"Hello?","start":53.82,"end":54.32,"sentiment":"neutral","sentiment_score":-0.06579580903053284}],"sentiment":"neutral","sentiment_score":-0.0864393524825573,"channel":0,"num_words":2,"start":46.765,"end":54.32}]},"summary":{"result":"success","short":"The customer calls Veronica O2 Financial and is asked to stay on the line. The agent tries to get the customer to confirm their name and reason for calling but is unsuccessful. The call ends abruptly with the customer still on the line."},"intents":{"segments":[{"text":"Is this David? You know, I don't take this. Is this Hello? David speaking? Hello? Is this David? Hello? Can you hear me? Hello? Hello?","start_word":33,"end_word":57,"intents":[{"intent":"Confirm person's availability","confidence_score":0.0037436585}]}]},"sentiments":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Veronica O2 Financial.","start_word":0,"end_word":18,"sentiment":"neutral","sentiment_score":-0.0027557292487472296},{"text":"Thanks.","start_word":19,"end_word":19,"sentiment":"positive","sentiment_score":0.5346065759658813},{"text":"Please stay on the line. Let me exercise the word. Hello? Good morning. Is this David?","start_word":20,"end_word":35,"sentiment":"neutral","sentiment_score":0.1263502538204193},{"text":"You know, I don't take this.","start_word":36,"end_word":41,"sentiment":"negative","sentiment_score":-0.5407012701034546},{"text":"Is this Hello? David speaking? Hello? Is this David? Hello? Can you hear me? Hello? Hello?","start_word":42,"end_word":57,"sentiment":"neutral","sentiment_score":-0.1587647646665573}],"average":{"sentiment":"neutral","sentiment_score":-0.06621128937293744}}}}