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Yeah. The yeah, man. That has gone through. That means the number is ported.\n\nThat means it has not been done. It has been done. It is not intimated to us. Okay, man. I will go and just finish this job off.\n\nThanks a lot. I much appreciate it. Yeah. No idea. But I need to know your story, man.\n\nI will call you when you have a moment. Okay? We will we have to chat. We haven't chatted for a very long time. Okay?\n\nYep. Okay, mate. Yeah, mate. Thanks a lot. That would be great.\n\nThanks, mate. 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Hello? Is that\n\nChannel 1: Hello?\n\nChannel 0: you?\n\nChannel 1: Yeah. The yeah, man. That has gone through. That means the number is ported. That means it has not been done.\n\nChannel 0: You mean it has been done? It has\n\nChannel 1: It\n\nChannel 0: been.\n\nChannel 1: has been done. It is not intimated to us.\n\nChannel 0: Oh, okay. Well, then it was ported and then not confirmed it was ported, I guess.\n\nChannel 1: Okay, man. I will go and just finish this job off. Thanks a\n\nChannel 0: But\n\nChannel 1: lot. I much appreciate it.\n\nChannel 0: How did it port eight days ago if that could\n\nChannel 1: Yeah.\n\nChannel 0: not have or could it? I don't know.\n\nChannel 1: No idea. But I need to know your story, man. I will call you when you have a moment. Okay? We will we have to chat.\n\nWe haven't chatted for a very long time. Okay?\n\nChannel 0: Next week, I'm\n\nChannel 1: Yep.\n\nChannel 0: fine. Thank you.\n\nChannel 1: Okay, mate.\n\nChannel 0: The number is working. It's with\n\nChannel 1: Yeah,\n\nChannel 0: us.\n\nChannel 1: mate. Thanks a lot. That would be great. Thanks, mate. Cheers.","paragraphs":[{"sentences":[{"text":"To my am I is it going through?","start":0.39999998,"end":3.4399998,"sentiment":"neutral","sentiment_score":-0.0072969854809343815},{"text":"Hello?","start":3.4399998,"end":3.84,"sentiment":"neutral","sentiment_score":-0.006699054967612028},{"text":"Is 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through.","start":5.44,"end":6.24,"sentiment":"neutral","sentiment_score":-0.0033745658583939075},{"text":"That means the number is ported.","start":6.24,"end":7.68,"sentiment":"neutral","sentiment_score":-0.03555534904201826},{"text":"That means it has not been done.","start":7.68,"end":10.26,"sentiment":"neutral","sentiment_score":-0.08687012642621994}],"sentiment":"neutral","sentiment_score":-0.04026444063388875,"channel":1,"num_words":21,"start":4.4,"end":10.26},{"sentences":[{"text":"You mean it has been done?","start":11.36,"end":12.799999,"sentiment":"neutral","sentiment_score":-0.03465772233903408},{"text":"It 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a","start":25.875,"end":26.355,"sentiment":"neutral","sentiment_score":0.30989542603492737}],"sentiment":"neutral","sentiment_score":0.12720083044125483,"channel":1,"num_words":13,"start":23.154999,"end":26.355},{"sentences":[{"text":"But","start":26.205,"end":26.705,"sentiment":"neutral","sentiment_score":0.23362436890602112}],"sentiment":"neutral","sentiment_score":0.23362436890602112,"channel":0,"num_words":1,"start":26.205,"end":26.705},{"sentences":[{"text":"lot.","start":26.355,"end":26.675,"sentiment":"neutral","sentiment_score":0.28619539737701416},{"text":"I much appreciate it.","start":26.675,"end":28.05,"sentiment":"positive","sentiment_score":0.4436368867754936}],"sentiment":"positive","sentiment_score":0.41214858889579775,"channel":1,"num_words":5,"start":26.355,"end":28.05},{"sentences":[{"text":"How did it port eight days ago if that could","start":28.15,"end":30.79,"sentiment":"neutral","sentiment_score":0.011586890695616603}],"sentiment":"neutral","sentiment_score":0.011586890695616603,"channel":0,"num_words":10,"start":28.15,"end":30.79},{"sentences":[{"text":"Yeah.","start":30.769999,"end":31.269999,"sentiment":"neutral","sentiment_score":-0.017697369679808617}],"sentiment":"neutral","sentiment_score":-0.017697369679808617,"channel":1,"num_words":1,"start":30.769999,"end":31.269999},{"sentences":[{"text":"not have or could it?","start":30.79,"end":32.87,"sentiment":"neutral","sentiment_score":-0.043368876725435254},{"text":"I don't know.","start":32.87,"end":33.93,"sentiment":"neutral","sentiment_score":-0.08550979445377986}],"sentiment":"neutral","sentiment_score":-0.05917172087356448,"channel":0,"num_words":8,"start":30.79,"end":33.93},{"sentences":[{"text":"No idea.","start":34.449997,"end":35.27,"sentiment":"neutral","sentiment_score":-0.12862055003643036},{"text":"But I need to know your story, man.","start":35.57,"end":37.25,"sentiment":"neutral","sentiment_score":-0.07798768021166325},{"text":"I will call you when you have a moment.","start":37.25,"end":39.17,"sentiment":"neutral","sentiment_score":-0.01922741449541516},{"text":"Okay?","start":39.17,"end":39.67,"sentiment":"neutral","sentiment_score":-0.01747206039726734},{"text":"We will we have to chat.","start":39.73,"end":40.769997,"sentiment":"neutral","sentiment_score":-0.03634403087198734}],"sentiment":"neutral","sentiment_score":-0.04960482760977287,"channel":1,"num_words":26,"start":34.449997,"end":40.769997},{"sentences":[{"text":"We haven't chatted for a very long time.","start":40.769997,"end":42.71,"sentiment":"neutral","sentiment_score":-0.0824719169177115},{"text":"Okay?","start":42.769997,"end":43.269997,"sentiment":"neutral","sentiment_score":-0.01103798858821392}],"sentiment":"neutral","sentiment_score":-0.07453481376998955,"channel":1,"num_words":9,"start":40.769997,"end":43.269997},{"sentences":[{"text":"Next week, I'm","start":43.925,"end":45.285,"sentiment":"neutral","sentiment_score":0.008807680880029995}],"sentiment":"neutral","sentiment_score":0.008807680880029995,"channel":0,"num_words":3,"start":43.925,"end":45.285},{"sentences":[{"text":"Yep.","start":45.285,"end":45.785,"sentiment":"neutral","sentiment_score":0.06806911528110504}],"sentiment":"neutral","sentiment_score":0.06806911528110504,"channel":1,"num_words":1,"start":45.285,"end":45.785},{"sentences":[{"text":"fine.","start":45.285,"end":45.524998,"sentiment":"neutral","sentiment_score":0.049412354826927185},{"text":"Thank you.","start":45.524998,"end":46.265,"sentiment":"neutral","sentiment_score":0.24675042927265167}],"sentiment":"neutral","sentiment_score":0.18097107112407684,"channel":0,"num_words":3,"start":45.285,"end":46.265},{"sentences":[{"text":"Okay, mate.","start":46.005,"end":46.825,"sentiment":"neutral","sentiment_score":0.07532789930701256}],"sentiment":"neutral","sentiment_score":0.07532789930701256,"channel":1,"num_words":2,"start":46.005,"end":46.825},{"sentences":[{"text":"The number is working.","start":46.405,"end":47.864998,"sentiment":"neutral","sentiment_score":0.06743774190545082},{"text":"It's with","start":47.925,"end":48.324997,"sentiment":"neutral","sentiment_score":0.017188768833875656}],"sentiment":"neutral","sentiment_score":0.050688084214925766,"channel":0,"num_words":6,"start":46.405,"end":48.324997},{"sentences":[{"text":"Yeah,","start":48.085003,"end":48.405003,"sentiment":"neutral","sentiment_score":0.06009192019701004}],"sentiment":"neutral","sentiment_score":0.06009192019701004,"channel":1,"num_words":1,"start":48.085003,"end":48.405003},{"sentences":[{"text":"us.","start":48.324997,"end":48.824997,"sentiment":"neutral","sentiment_score":0.07547396421432495}],"sentiment":"neutral","sentiment_score":0.07547396421432495,"channel":0,"num_words":1,"start":48.324997,"end":48.824997},{"sentences":[{"text":"mate.","start":48.405003,"end":48.645,"sentiment":"neutral","sentiment_score":0.16853296756744385},{"text":"Thanks a lot.","start":48.645,"end":49.285004,"sentiment":"positive","sentiment_score":0.5607835054397583},{"text":"That would be great.","start":49.285004,"end":49.925003,"sentiment":"positive","sentiment_score":0.6876698881387711},{"text":"Thanks, mate.","start":49.925003,"end":50.565002,"sentiment":"positive","sentiment_score":0.5957387387752533},{"text":"Cheers.","start":50.565002,"end":51.065002,"sentiment":"positive","sentiment_score":0.3811415433883667}],"sentiment":"positive","sentiment_score":0.5612892779436979,"channel":1,"num_words":11,"start":48.405003,"end":51.065002}]},"summary":{"result":"success","short":"The customer is trying to clarify if a number ported on the previous day was completed or not, and the agent is attempting to assist them. The customer is hesitant to ask questions because they have not spoken to the agent in a long time and needs to know the story quickly. The agent promises to call the customer back next week to discuss the porting and confirmation of the port."},"intents":{"segments":[{"text":"That means the number is ported. That means it has not been done. You mean it has been done?","start_word":21,"end_word":39,"intents":[{"intent":"Confirm number porting","confidence_score":0.34697258}]},{"text":"I will go and just finish this job off. Thanks a But lot.","start_word":71,"end_word":83,"intents":[{"intent":"Finish job","confidence_score":0.5855396}]},{"text":"I will call you when you have a moment. Okay?","start_word":117,"end_word":126,"intents":[{"intent":"Call","confidence_score":0.05511894}]}]},"sentiments":{"segments":[{"text":"To my am I is it going through? Hello? Is that Hello? you? Yeah. The yeah, man. That has gone through. That means the number is ported. That means it has not been done. You mean it has been done? It has It been. has been done. It is not intimated to us. Oh, okay. Well, then it was ported and then not confirmed it was ported, I guess. Okay, man. I will go and just finish this job off. Thanks a But lot.","start_word":0,"end_word":83,"sentiment":"neutral","sentiment_score":0.004871523007750511},{"text":"I much appreciate it.","start_word":84,"end_word":87,"sentiment":"positive","sentiment_score":0.43122920393943787},{"text":"How did it port eight days ago if that could Yeah. not have or could it? I don't know. No idea. But I need to know your story, man. I will call you when you have a moment. Okay? We will we have to chat. We haven't chatted for a very long time. Okay? Next week, I'm fine. Yep. Thank you. Okay, mate. The number is working. It's with Yeah, us. mate.","start_word":88,"end_word":159,"sentiment":"neutral","sentiment_score":-0.006939302664250135},{"text":"Thanks a lot. That would be great. Thanks, mate. Cheers.","start_word":160,"end_word":169,"sentiment":"positive","sentiment_score":0.5921933054924011}],"average":{"sentiment":"neutral","sentiment_score":0.051468261407346144}}}}