{"metadata":{"transaction_key":"deprecated","request_id":"019e8b31-385f-7770-b50b-666b13b20e35","sha256":"1749f4077718efbd0bbb92bb9ac053c064576199e7908db75d3c61de42296e78","created":"2026-06-03T01:55:20.548Z","duration":12.383938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":45,"output_tokens":45},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":45,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Sorry. I'm not able to take your call right now, but if you leave your name and your number, I'll get back to you as soon as possible. Thank you. Please leave a","confidence":0.99902344,"words":[{"word":"sorry","start":2.72,"end":3.12,"confidence":0.75805664,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.2682616710662842},{"word":"i'm","start":3.12,"end":3.28,"confidence":1.0,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.35344457626342773},{"word":"not","start":3.28,"end":3.52,"confidence":0.99316406,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5087785124778748},{"word":"able","start":3.52,"end":3.84,"confidence":0.99902344,"punctuated_word":"able","sentiment":"negative","sentiment_score":-0.4580031633377075},{"word":"to","start":3.84,"end":4.0,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.48300281167030334},{"word":"take","start":4.0,"end":4.24,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.5265743732452393},{"word":"your","start":4.24,"end":4.48,"confidence":0.9921875,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.4935860335826874},{"word":"call","start":4.48,"end":4.72,"confidence":0.9970703,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.480867862701416},{"word":"right","start":4.72,"end":4.88,"confidence":1.0,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.37644967436790466},{"word":"now","start":4.88,"end":5.2,"confidence":0.75341797,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":-0.29077842831611633},{"word":"but","start":5.2,"end":5.44,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.07617691159248352},{"word":"if","start":5.44,"end":5.52,"confidence":0.96972656,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.094639353454113},{"word":"you","start":5.52,"end":5.7599998,"confidence":0.98828125,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.037137240171432495},{"word":"leave","start":5.7599998,"end":6.0,"confidence":0.98828125,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.009767979383468628},{"word":"your","start":6.0,"end":6.5,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.05890950560569763},{"word":"name","start":6.64,"end":7.12,"confidence":0.99902344,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.09012697637081146},{"word":"and","start":7.12,"end":7.44,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.13731081783771515},{"word":"your","start":7.44,"end":7.6,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.10380756855010986},{"word":"number","start":7.6,"end":8.0,"confidence":0.99194336,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.14885243773460388},{"word":"i'll","start":8.0,"end":8.24,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.202230840921402},{"word":"get","start":8.24,"end":8.48,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.11809585988521576},{"word":"back","start":8.48,"end":8.639999,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.10471858084201811},{"word":"to","start":8.639999,"end":8.8,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1606564223766327},{"word":"you","start":8.8,"end":9.04,"confidence":0.99121094,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.20643725991249084},{"word":"as","start":9.04,"end":9.2,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.15439850091934204},{"word":"soon","start":9.2,"end":9.44,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.1219743937253952},{"word":"as","start":9.44,"end":9.679999,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.053701385855674744},{"word":"possible","start":9.679999,"end":10.179999,"confidence":1.0,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":0.17799949645996094},{"word":"thank","start":10.48,"end":10.719999,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7397091388702393},{"word":"you","start":10.719999,"end":11.219999,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.6659291386604309},{"word":"please","start":11.44,"end":11.84,"confidence":0.9716797,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.0888996496796608},{"word":"leave","start":11.84,"end":12.0,"confidence":0.9580078,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.021127089858055115},{"word":"a","start":12.0,"end":12.383938,"confidence":0.91503906,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.027018357068300247}],"paragraphs":{"transcript":"\nSorry. I'm not able to take your call right now, but if you leave your name and your number, I'll get back to you as soon as possible. Thank you. Please leave a","paragraphs":[{"sentences":[{"text":"Sorry.","start":2.72,"end":3.12,"sentiment":"neutral","sentiment_score":-0.2682616710662842},{"text":"I'm not able to take your call right now, but if you leave your name and your number, I'll get back to you as soon as possible.","start":3.12,"end":10.179999,"sentiment":"neutral","sentiment_score":-0.07727532171540791},{"text":"Thank you.","start":10.48,"end":11.219999,"sentiment":"positive","sentiment_score":0.7028191387653351},{"text":"Please leave a","start":11.44,"end":12.383938,"sentiment":"neutral","sentiment_score":0.04568169886867205}],"sentiment":"neutral","sentiment_score":-0.024606423734715492,"num_words":33,"start":2.72,"end":12.383938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Sorry. I'm not able to take your call right now, but if you leave your name and your number, I'll get back to you as soon as possible. Thank you. Please leave a","paragraphs":[{"sentences":[{"text":"Sorry.","start":2.72,"end":3.12,"sentiment":"neutral","sentiment_score":-0.2682616710662842},{"text":"I'm not able to take your call right now, but if you leave your name and your number, I'll get back to you as soon as possible.","start":3.12,"end":10.179999,"sentiment":"neutral","sentiment_score":-0.07727532171540791},{"text":"Thank you.","start":10.48,"end":11.219999,"sentiment":"positive","sentiment_score":0.7028191387653351},{"text":"Please leave a","start":11.44,"end":12.383938,"sentiment":"neutral","sentiment_score":0.04568169886867205}],"sentiment":"neutral","sentiment_score":-0.024606423734715492,"channel":1,"num_words":33,"start":2.72,"end":12.383938}]},"summary":{"result":"success","short":"Sorry. I'm not able to take your call right now, but if you leave your name and your number, I'll get back to you as soon as possible. Thank you. Please leave a"},"intents":{"segments":[{"text":"Thank you.","start_word":28,"end_word":29,"intents":[{"intent":"Request call back","confidence_score":0.14594932}]}]},"sentiments":{"segments":[{"text":"Sorry. I'm not able to take your call right now, but if you leave your name and your number, I'll get back to you as soon as possible.","start_word":0,"end_word":27,"sentiment":"neutral","sentiment_score":-0.0855967104434967},{"text":"Thank you.","start_word":28,"end_word":29,"sentiment":"positive","sentiment_score":0.6905225515365601},{"text":"Please leave a","start_word":30,"end_word":32,"sentiment":"neutral","sentiment_score":0.04846362769603729}],"average":{"sentiment":"neutral","sentiment_score":-0.02193895181020101}}}}