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Please note that calls are recorded for quality assurance purposes. For sales inquiries, press 1. For help desk support, press 2. To discuss an in progress order, press 3.\n\nFor billing and accounts, press 4. To hear these options again, please press 0. Thank you for calling Cybertel Telecom. Please note that calls are recorded for quality assurance purposes. For sales inquiries, press 1.\n\nFor help desk support, press 2. To discuss an in progress order, press 3. For billing and accounts, press 4. To hear these options again, please Thanks for calling the Cybertel help desk. This is Jared.\n\nI'll be assisting you today. Can I please start with your name and the company you're calling from? Thanks, Mary, from Vigilance AI. Can you please describe the problem you are experiencing? Sure.\n\nLet me try to put you through. Please hold the line, and we will be with you in a moment. Good afternoon. This is Laura. Matthew who?\n\nOkay. He's one of our contractors. He doesn't work directly for us, so he's not here in the office. Where were you calling from? Right.\n\nOkay. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Cybertel Telecom.","start":0.08,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.2842351247866948},{"text":"Please note that calls are recorded for quality assurance purposes.","start":2.3999999,"end":5.62,"sentiment":"neutral","sentiment_score":-0.08375825993716716},{"text":"For sales inquiries, press 1.","start":6.0,"end":8.02,"sentiment":"neutral","sentiment_score":-0.013538721948862076},{"text":"For help desk support, press 2.","start":8.32,"end":10.42,"sentiment":"neutral","sentiment_score":-0.004942195024341345},{"text":"To discuss an in progress order, press 3.","start":10.719999,"end":13.38,"sentiment":"neutral","sentiment_score":-0.010263950796797872}],"sentiment":"neutral","sentiment_score":0.01966770751667874,"num_words":35,"start":0.08,"end":13.38},{"sentences":[{"text":"For billing and accounts, press 4.","start":13.825,"end":16.085,"sentiment":"neutral","sentiment_score":-0.020666683558374643},{"text":"To hear these options again, please press 0.","start":16.545,"end":19.525,"sentiment":"neutral","sentiment_score":-0.028774111531674862},{"text":"Thank you for calling Cybertel Telecom.","start":21.744999,"end":23.765,"sentiment":"neutral","sentiment_score":0.06302302175511916},{"text":"Please note that calls are recorded for quality assurance purposes.","start":24.384998,"end":27.445,"sentiment":"neutral","sentiment_score":-0.03605492785573006},{"text":"For sales inquiries, press 1.","start":27.88,"end":29.82,"sentiment":"neutral","sentiment_score":-0.004977967124432325}],"sentiment":"neutral","sentiment_score":-0.010328399350068398,"num_words":35,"start":13.825,"end":29.82},{"sentences":[{"text":"For help desk support, press 2.","start":30.119999,"end":32.22,"sentiment":"neutral","sentiment_score":-0.0020372027065604925},{"text":"To discuss an in progress order, press 3.","start":32.52,"end":35.18,"sentiment":"neutral","sentiment_score":-0.006008725496940315},{"text":"For billing and accounts, press 4.","start":35.64,"end":37.899998,"sentiment":"neutral","sentiment_score":-0.008022039197385311},{"text":"To hear these options again, please Thanks for calling the Cybertel help desk.","start":38.36,"end":52.505,"sentiment":"neutral","sentiment_score":0.11094592189273009},{"text":"This is Jared.","start":52.565002,"end":53.445,"sentiment":"neutral","sentiment_score":0.12476519246896108}],"sentiment":"neutral","sentiment_score":0.047449091850366026,"num_words":36,"start":30.119999,"end":53.445},{"sentences":[{"text":"I'll be assisting you today.","start":53.445,"end":54.905,"sentiment":"neutral","sentiment_score":0.14857294857501985},{"text":"Can I please start with your name and the company you're calling from?","start":55.170002,"end":58.47,"sentiment":"neutral","sentiment_score":0.015573298701873193},{"text":"Thanks, Mary, from Vigilance AI.","start":67.385,"end":69.325,"sentiment":"neutral","sentiment_score":0.1637864738702774},{"text":"Can you please describe the problem you are experiencing?","start":69.385,"end":71.885,"sentiment":"neutral","sentiment_score":-0.09141329261991712},{"text":"Sure.","start":81.72,"end":82.04,"sentiment":"neutral","sentiment_score":0.01042592152953148}],"sentiment":"neutral","sentiment_score":0.02884716010003379,"num_words":33,"start":53.445,"end":82.04},{"sentences":[{"text":"Let me try to put you through.","start":82.04,"end":83.58,"sentiment":"neutral","sentiment_score":-0.05488570034503937},{"text":"Please hold the line, and we will be with you in a moment.","start":85.96,"end":88.54,"sentiment":"neutral","sentiment_score":-0.055495195663892306},{"text":"Good afternoon.","start":97.575,"end":98.295,"sentiment":"neutral","sentiment_score":0.15874356031417847},{"text":"This is Laura.","start":98.295,"end":99.195,"sentiment":"neutral","sentiment_score":0.07644414156675339},{"text":"Matthew who?","start":108.774994,"end":109.994995,"sentiment":"neutral","sentiment_score":-0.022763825953006744}],"sentiment":"neutral","sentiment_score":-0.022383168615676737,"num_words":27,"start":82.04,"end":109.994995},{"sentences":[{"text":"Okay.","start":115.28001,"end":115.78001,"sentiment":"neutral","sentiment_score":-0.1480976641178131},{"text":"He's one of our contractors.","start":115.840004,"end":118.240005,"sentiment":"neutral","sentiment_score":-0.19029022753238678},{"text":"He doesn't work directly for us, so he's not here in the office.","start":118.240005,"end":121.380005,"sentiment":"neutral","sentiment_score":-0.2559719784901692},{"text":"Where were you calling from?","start":123.485,"end":124.945,"sentiment":"neutral","sentiment_score":-0.12474853545427322},{"text":"Right.","start":132.285,"end":132.785,"sentiment":"neutral","sentiment_score":0.058027442544698715}],"sentiment":"neutral","sentiment_score":-0.19971599027514458,"num_words":25,"start":115.28001,"end":132.785},{"sentences":[{"text":"Okay.","start":134.44499,"end":134.94499,"sentiment":"neutral","sentiment_score":0.146983802318573},{"text":"Thank you.","start":135.325,"end":136.125,"sentiment":"neutral","sentiment_score":0.28362470865249634},{"text":"Bye.","start":136.125,"end":136.625,"sentiment":"neutral","sentiment_score":0.11262749135494232}],"sentiment":"neutral","sentiment_score":0.206715177744627,"num_words":4,"start":134.44499,"end":136.625}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Cybertel Telecom. Please note that calls are recorded for quality assurance purposes. For sales inquiries, press 1. For help desk support, press 2. To discuss an in progress order, press 3.\n\nFor billing and accounts, press 4. To hear these options again, please press 0. Thank you for calling Cybertel Telecom. Please note that calls are recorded for quality assurance purposes. For sales inquiries, press 1.\n\nFor help desk support, press 2. To discuss an in progress order, press 3. For billing and accounts, press 4. To hear these options again, please Thanks for calling the Cybertel help desk. This is Jared.\n\nI'll be assisting you today. Can I please start with your name and the company you're calling from?\n\nChannel 0: This is Mary from Vigilance AI.\n\nChannel 1: Thanks, Mary, from Vigilance AI. Can you please describe the problem you are experiencing?\n\nChannel 0: Can you help me transfer the call to Matthew Mays?\n\nChannel 1: Sure. Let me try to put you through. Please hold the line, and we will be with you in a moment. Good afternoon. This is Laura.\n\nChannel 0: Yes, Laura. Good afternoon. I'm looking for Matthew.\n\nChannel 1: Matthew who?\n\nChannel 0: Oh, Matthew Mays.\n\nChannel 1: Okay. He's one of our contractors. He doesn't work directly for us, so he's not here in the office.\n\nChannel 0: Oh,\n\nChannel 1: Where were you calling from?\n\nChannel 0: I see. Mary from Vigilance AI. Maybe I'll just drop an email to ma'am.\n\nChannel 1: Right.\n\nChannel 0: Thank you.\n\nChannel 1: Okay. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Cybertel Telecom.","start":0.08,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.2842351247866948},{"text":"Please note that calls are recorded for quality assurance purposes.","start":2.3999999,"end":5.62,"sentiment":"neutral","sentiment_score":-0.08375825993716716},{"text":"For sales inquiries, press 1.","start":6.0,"end":8.02,"sentiment":"neutral","sentiment_score":-0.013538721948862076},{"text":"For help desk support, press 2.","start":8.32,"end":10.42,"sentiment":"neutral","sentiment_score":-0.004942195024341345},{"text":"To discuss an in progress order, press 3.","start":10.719999,"end":13.38,"sentiment":"neutral","sentiment_score":-0.010263950796797872}],"sentiment":"neutral","sentiment_score":0.01966770751667874,"channel":1,"num_words":35,"start":0.08,"end":13.38},{"sentences":[{"text":"For billing and accounts, press 4.","start":13.825,"end":16.085,"sentiment":"neutral","sentiment_score":-0.020666683558374643},{"text":"To hear these options again, please press 0.","start":16.545,"end":19.525,"sentiment":"neutral","sentiment_score":-0.028774111531674862},{"text":"Thank you for calling Cybertel Telecom.","start":21.744999,"end":23.765,"sentiment":"neutral","sentiment_score":0.06302302175511916},{"text":"Please note that calls are recorded for quality assurance purposes.","start":24.384998,"end":27.445,"sentiment":"neutral","sentiment_score":-0.03605492785573006},{"text":"For sales inquiries, press 1.","start":27.88,"end":29.82,"sentiment":"neutral","sentiment_score":-0.004977967124432325}],"sentiment":"neutral","sentiment_score":-0.010328399350068398,"channel":1,"num_words":35,"start":13.825,"end":29.82},{"sentences":[{"text":"For help desk support, press 2.","start":30.119999,"end":32.22,"sentiment":"neutral","sentiment_score":-0.0020372027065604925},{"text":"To discuss an in progress order, press 3.","start":32.52,"end":35.18,"sentiment":"neutral","sentiment_score":-0.006008725496940315},{"text":"For billing and accounts, press 4.","start":35.64,"end":37.899998,"sentiment":"neutral","sentiment_score":-0.008022039197385311},{"text":"To hear these options again, please Thanks for calling the Cybertel help desk.","start":38.36,"end":52.505,"sentiment":"neutral","sentiment_score":0.11094592189273009},{"text":"This is Jared.","start":52.565002,"end":53.445,"sentiment":"neutral","sentiment_score":0.12476519246896108}],"sentiment":"neutral","sentiment_score":0.047449091850366026,"channel":1,"num_words":36,"start":30.119999,"end":53.445},{"sentences":[{"text":"I'll be assisting you today.","start":53.445,"end":54.905,"sentiment":"neutral","sentiment_score":0.14857294857501985},{"text":"Can I please start with your name and the company you're calling from?","start":55.170002,"end":58.47,"sentiment":"neutral","sentiment_score":0.015573298701873193}],"sentiment":"neutral","sentiment_score":0.05251764588885837,"channel":1,"num_words":18,"start":53.445,"end":58.47},{"sentences":[{"text":"This is Mary from Vigilance AI.","start":59.49,"end":63.190002,"sentiment":"neutral","sentiment_score":0.04736593862374624}],"sentiment":"neutral","sentiment_score":0.04736593862374624,"channel":0,"num_words":6,"start":59.49,"end":63.190002},{"sentences":[{"text":"Thanks, Mary, from Vigilance AI.","start":67.385,"end":69.325,"sentiment":"neutral","sentiment_score":0.1637864738702774},{"text":"Can you please describe the problem you are experiencing?","start":69.385,"end":71.885,"sentiment":"neutral","sentiment_score":-0.09141329261991712}],"sentiment":"neutral","sentiment_score":-0.00027051887341908047,"channel":1,"num_words":14,"start":67.385,"end":71.885},{"sentences":[{"text":"Can you help me transfer the call to Matthew Mays?","start":73.524994,"end":77.064995,"sentiment":"neutral","sentiment_score":-0.0833180584013462}],"sentiment":"neutral","sentiment_score":-0.0833180584013462,"channel":0,"num_words":10,"start":73.524994,"end":77.064995},{"sentences":[{"text":"Sure.","start":81.72,"end":82.04,"sentiment":"neutral","sentiment_score":0.01042592152953148},{"text":"Let me try to put you through.","start":82.04,"end":83.58,"sentiment":"neutral","sentiment_score":-0.05488570034503937},{"text":"Please hold the line, and we will be with you in a moment.","start":85.96,"end":88.54,"sentiment":"neutral","sentiment_score":-0.055495195663892306},{"text":"Good afternoon.","start":97.575,"end":98.295,"sentiment":"neutral","sentiment_score":0.15874356031417847},{"text":"This is Laura.","start":98.295,"end":99.195,"sentiment":"neutral","sentiment_score":0.07644414156675339}],"sentiment":"neutral","sentiment_score":-0.02109199919952796,"channel":1,"num_words":26,"start":81.72,"end":99.195},{"sentences":[{"text":"Yes, Laura.","start":99.925,"end":100.725006,"sentiment":"neutral","sentiment_score":0.052502820268273354},{"text":"Good afternoon.","start":100.725006,"end":101.445,"sentiment":"neutral","sentiment_score":0.10389552265405655},{"text":"I'm looking for Matthew.","start":101.445,"end":102.825005,"sentiment":"neutral","sentiment_score":-0.0019833389669656762}],"sentiment":"neutral","sentiment_score":0.03810791624709964,"channel":0,"num_words":8,"start":99.925,"end":102.825005},{"sentences":[{"text":"Matthew who?","start":108.774994,"end":109.994995,"sentiment":"neutral","sentiment_score":-0.022763825953006744}],"sentiment":"neutral","sentiment_score":-0.022763825953006744,"channel":1,"num_words":2,"start":108.774994,"end":109.994995},{"sentences":[{"text":"Oh, Matthew Mays.","start":110.62,"end":112.24,"sentiment":"neutral","sentiment_score":-0.09555140634377797}],"sentiment":"neutral","sentiment_score":-0.09555140634377797,"channel":0,"num_words":3,"start":110.62,"end":112.24},{"sentences":[{"text":"Okay.","start":115.28001,"end":115.78001,"sentiment":"neutral","sentiment_score":-0.1480976641178131},{"text":"He's one of our contractors.","start":115.840004,"end":118.240005,"sentiment":"neutral","sentiment_score":-0.19029022753238678},{"text":"He doesn't work directly for us, so he's not here in the office.","start":118.240005,"end":121.380005,"sentiment":"neutral","sentiment_score":-0.2559719784901692}],"sentiment":"neutral","sentiment_score":-0.23300971169220774,"channel":1,"num_words":19,"start":115.28001,"end":121.380005},{"sentences":[{"text":"Oh,","start":122.7,"end":123.2,"sentiment":"neutral","sentiment_score":-0.10847245156764984}],"sentiment":"neutral","sentiment_score":-0.10847245156764984,"channel":0,"num_words":1,"start":122.7,"end":123.2},{"sentences":[{"text":"Where were you calling from?","start":123.485,"end":124.945,"sentiment":"neutral","sentiment_score":-0.12474853545427322}],"sentiment":"neutral","sentiment_score":-0.12474853545427322,"channel":1,"num_words":5,"start":123.485,"end":124.945},{"sentences":[{"text":"I see.","start":125.665,"end":126.485,"sentiment":"neutral","sentiment_score":-0.08689845353364944},{"text":"Mary from Vigilance AI.","start":126.865,"end":129.925,"sentiment":"neutral","sentiment_score":-0.03702526353299618},{"text":"Maybe I'll just drop an email to ma'am.","start":130.225,"end":132.565,"sentiment":"neutral","sentiment_score":-0.07632008520886302}],"sentiment":"neutral","sentiment_score":-0.06660418877644199,"channel":0,"num_words":14,"start":125.665,"end":132.565},{"sentences":[{"text":"Right.","start":132.285,"end":132.785,"sentiment":"neutral","sentiment_score":0.058027442544698715}],"sentiment":"neutral","sentiment_score":0.058027442544698715,"channel":1,"num_words":1,"start":132.285,"end":132.785},{"sentences":[{"text":"Thank you.","start":132.865,"end":133.685,"sentiment":"neutral","sentiment_score":0.24449872225522995}],"sentiment":"neutral","sentiment_score":0.24449872225522995,"channel":0,"num_words":2,"start":132.865,"end":133.685},{"sentences":[{"text":"Okay.","start":134.44499,"end":134.94499,"sentiment":"neutral","sentiment_score":0.146983802318573},{"text":"Thank you.","start":135.325,"end":136.125,"sentiment":"neutral","sentiment_score":0.28362470865249634},{"text":"Bye.","start":136.125,"end":136.625,"sentiment":"neutral","sentiment_score":0.11262749135494232}],"sentiment":"neutral","sentiment_score":0.206715177744627,"channel":1,"num_words":4,"start":134.44499,"end":136.625}]},"summary":{"result":"success","short":"The customer calls Cybertel Telecom and is prompted to select options for their inquiry. They are then transferred to a representative named Jared who helps them with a problem they are experiencing and offers to transfer them to Matthew Mays. However, Mays is not present, so Jared decides to send an email to the customer instead."},"intents":{"segments":[{"text":"Can you help me transfer the call to Matthew Mays?","start_word":144,"end_word":153,"intents":[{"intent":"Transfer call to matthew mays","confidence_score":0.09191862}]},{"text":"Maybe I'll just drop an email to ma'am. Right. Thank you. Okay.","start_word":224,"end_word":235,"intents":[{"intent":"Drop email","confidence_score":0.16557986}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Cybertel Telecom. Please note that calls are recorded for quality assurance purposes. For sales inquiries, press 1. For help desk support, press 2. To discuss an in progress order, press 3. For billing and accounts, press 4. To hear these options again, please press 0. Thank you for calling Cybertel Telecom. Please note that calls are recorded for quality assurance purposes. For sales inquiries, press 1. For help desk support, press 2. To discuss an in progress order, press 3. For billing and accounts, press 4. To hear these options again, please Thanks for calling the Cybertel help desk. This is Jared. I'll be assisting you today. Can I please start with your name and the company you're calling from? This is Mary from Vigilance AI. Thanks, Mary, from Vigilance AI. Can you please describe the problem you are experiencing? Can you help me transfer the call to Matthew Mays? Sure. Let me try to put you through. Please hold the line, and we will be with you in a moment. Good afternoon. This is Laura. Yes, Laura. Good afternoon. I'm looking for Matthew. Matthew who? Oh, Matthew Mays. Okay. He's one of our contractors. He doesn't work directly for us, so he's not here in the office. Oh, Where were you calling from? I see. Mary from Vigilance AI. Maybe I'll just drop an email to ma'am. Right. Thank you. Okay. Thank you. Bye.","start_word":0,"end_word":238,"sentiment":"neutral","sentiment_score":-0.007341292221099138}],"average":{"sentiment":"neutral","sentiment_score":-0.007341292169358995}}}}