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I just wanted to quickly ask you a question about the when I'm doing the income protection quotes for you, that links in with your your promotion. And I just wanna quickly ask you if you got, by any chance, a different occupation title from account manager. Portable product specialist. Fantastic. And last couple of questions is, is that mainly changed to, like, more office space than the driving that you were doing previously? Yep. A 100% office space. 90%. Yep. That's okay. That's working out pretty good. And last two questions for you were, you had a certificate for in business sales. Did you get any other qualifications recently as well? Perfect. And last one is in terms of staff, do you manage any staff? Perfect. Alright. So it's all just off the back of your own personal insertion, mainly office space, and about a 110,000. Perfect. 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Sienna. It's Tommy here again from OQ. So sorry about that. Hi, Sienna. It's Tommy here again from OQ.\n\nSo sorry to give you a quick callback. I just wanted to quickly ask you a question about the when I'm doing the income protection quotes for you, that links in with your your promotion. And I just wanna quickly ask you if you got, by any chance, a different occupation title from account manager. Portable product specialist. Fantastic.\n\nAnd last couple of questions is, is that mainly changed to, like, more office space than the driving that you were doing previously? Yep. A 100% office space. 90%. Yep.\n\nThat's okay. That's working out pretty good. And last two questions for you were, you had a certificate for in business sales. Did you get any other qualifications recently as well? Perfect.\n\nAnd last one is in terms of staff, do you manage any staff? Perfect. Alright. So it's all just off the back of your own personal insertion, mainly office space, and about a 110,000. Perfect.\n\nSo what I'm gonna do is I'm gonna see if I can try and negotiate a bit of a better occupation rating, and that should get the premiums down too as well. Amazing. Alright. Thank you so much for that. I do apologize.\n\nNo worries. Talk to you soon.","paragraphs":[{"sentences":[{"text":"Hi, Sienna.","start":2.56,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.01406490569934249},{"text":"It's Tommy here again from OQ.","start":3.1999998,"end":4.88,"sentiment":"neutral","sentiment_score":0.018957633757963777},{"text":"So sorry about that.","start":4.88,"end":6.02,"sentiment":"neutral","sentiment_score":-0.18202474527060986},{"text":"Hi, Sienna.","start":9.2,"end":9.92,"sentiment":"neutral","sentiment_score":0.015616204589605331},{"text":"It's Tommy here again from OQ.","start":9.92,"end":11.54,"sentiment":"neutral","sentiment_score":0.021728770807385445}],"sentiment":"neutral","sentiment_score":-0.021230916655622423,"num_words":20,"start":2.56,"end":11.54},{"sentences":[{"text":"So sorry to give you a quick callback.","start":13.535,"end":15.235001,"sentiment":"neutral","sentiment_score":-0.04627188481390476},{"text":"I just wanted to quickly ask you a question about the when I'm doing the income 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Kim speaking. Hello? Sorry. Say that again. Oh, yes. Yeah. Yeah. Yes. Yeah. I'm called a product specialist now, a portable product specialist. Correct. I'd say 90%. Yeah. I still do some site inspections, but it's rare. Mhmm. No. No. Mhmm. Correct. Yep. Great. No worries at all. Thank you. See you. 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Kim speaking. Hello? Sorry. Say that again.\n\nOh, yes. Yeah. Yeah. Yes. Yeah.\n\nI'm called a product specialist now, a portable product specialist. Correct. I'd say 90%. Yeah. I still do some site inspections, but it's rare.\n\nMhmm. No. No. Mhmm. Correct.\n\nYep. Great. No worries at all. Thank you. See you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.48,"end":0.88,"sentiment":"neutral","sentiment_score":0.013826565816998482},{"text":"Kim speaking.","start":0.88,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.010163364466279745},{"text":"Hello?","start":7.12,"end":7.52,"sentiment":"neutral","sentiment_score":-0.11479039490222932},{"text":"Sorry.","start":7.52,"end":8.0,"sentiment":"neutral","sentiment_score":-0.1624133586883545},{"text":"Say that again.","start":8.0,"end":8.9,"sentiment":"neutral","sentiment_score":-0.07655089596907298}],"sentiment":"neutral","sentiment_score":-0.059087893343530595,"num_words":8,"start":0.48,"end":8.9},{"sentences":[{"text":"Oh, yes.","start":11.759999,"end":12.58,"sentiment":"neutral","sentiment_score":0.016588370315730572},{"text":"Yeah.","start":15.724999,"end":16.224998,"sentiment":"neutral","sentiment_score":0.003612283617258072},{"text":"Yeah.","start":22.365,"end":22.865,"sentiment":"neutral","sentiment_score":0.015203659422695637},{"text":"Yes.","start":25.485,"end":25.89,"sentiment":"neutral","sentiment_score":0.03266196697950363},{"text":"Yeah.","start":32.53,"end":32.93,"sentiment":"neutral","sentiment_score":0.01613469421863556}],"sentiment":"neutral","sentiment_score":0.016798224144925673,"num_words":6,"start":11.759999,"end":32.93},{"sentences":[{"text":"I'm called a product specialist now, a portable product specialist.","start":32.93,"end":36.79,"sentiment":"neutral","sentiment_score":0.026760015264153482},{"text":"Correct.","start":48.945,"end":49.445,"sentiment":"neutral","sentiment_score":0.06438747048377991},{"text":"I'd say 90%.","start":53.850002,"end":55.31,"sentiment":"neutral","sentiment_score":0.09220023949940999},{"text":"Yeah.","start":57.13,"end":57.61,"sentiment":"neutral","sentiment_score":0.05577589198946953},{"text":"I still do some site inspections, but it's rare.","start":57.61,"end":60.43,"sentiment":"neutral","sentiment_score":0.02468441447450055}],"sentiment":"neutral","sentiment_score":0.03693849849514663,"num_words":24,"start":32.93,"end":60.43},{"sentences":[{"text":"Mhmm.","start":74.585,"end":74.825,"sentiment":"neutral","sentiment_score":-0.0000950433313846588},{"text":"No.","start":74.825,"end":75.325,"sentiment":"neutral","sentiment_score":-0.0070131924003362656},{"text":"No.","start":83.479996,"end":83.979996,"sentiment":"neutral","sentiment_score":-0.016263194382190704},{"text":"Mhmm.","start":88.44,"end":88.94,"sentiment":"neutral","sentiment_score":0.003847348503768444},{"text":"Correct.","start":91.32,"end":91.82,"sentiment":"neutral","sentiment_score":0.11553363502025604}],"sentiment":"neutral","sentiment_score":0.019201910682022573,"num_words":5,"start":74.585,"end":91.82},{"sentences":[{"text":"Yep.","start":98.115,"end":98.615,"sentiment":"neutral","sentiment_score":0.14682160317897797},{"text":"Great.","start":100.595,"end":101.095,"sentiment":"positive","sentiment_score":0.5859881043434143},{"text":"No worries at all.","start":104.88487,"end":105.92487,"sentiment":"neutral","sentiment_score":0.042763903737068176},{"text":"Thank you.","start":105.92487,"end":106.58487,"sentiment":"neutral","sentiment_score":0.2031993344426155},{"text":"See you.","start":108.644875,"end":109.12487,"sentiment":"neutral","sentiment_score":0.12982404604554176}],"sentiment":"neutral","sentiment_score":0.15699120834469796,"num_words":10,"start":98.115,"end":109.12487},{"sentences":[{"text":"Bye.","start":109.12487,"end":109.62487,"sentiment":"neutral","sentiment_score":0.07267779856920242}],"sentiment":"neutral","sentiment_score":0.07267779856920242,"num_words":1,"start":109.12487,"end":109.62487}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Kim speaking.\n\nChannel 0: Hi, Sienna. It's Tommy here again from OQ. So sorry about that.\n\nChannel 1: Hello? Sorry. Say that again.\n\nChannel 0: Hi, Sienna. It's Tommy here again from OQ.\n\nChannel 1: Oh, yes.\n\nChannel 0: So sorry to give you a quick callback. I\n\nChannel 1: Yeah.\n\nChannel 0: just wanted to quickly ask you a question about the when I'm doing the income protection quotes for you, that links\n\nChannel 1: Yeah.\n\nChannel 0: in with your your promotion.\n\nChannel 1: Yes.\n\nChannel 0: And I just wanna quickly ask you if you got, by any chance, a different occupation title from account manager.\n\nChannel 1: Yeah. I'm called a product specialist now, a portable product specialist.\n\nChannel 0: Portable product specialist. Fantastic. And last couple of questions is, is that mainly changed to, like, more office space than the driving that you were doing previously?\n\nChannel 1: Correct.\n\nChannel 0: Yep. A 100% office space.\n\nChannel 1: I'd say 90%.\n\nChannel 0: 90%. Yep.\n\nChannel 1: Yeah. I still do some site inspections, but it's rare.\n\nChannel 0: That's okay. That's working out pretty good. And last two questions for you were, you had a certificate for in business sales. Did you get any other qualifications recently as well?\n\nChannel 1: Mhmm. No.\n\nChannel 0: Perfect. And last one is in terms of staff, do you manage any staff? Perfect.\n\nChannel 1: No.\n\nChannel 0: Alright. So it's all just off the back of your own personal insertion, mainly\n\nChannel 1: Mhmm.\n\nChannel 0: office space, and about a 110,000.\n\nChannel 1: Correct.\n\nChannel 0: Perfect. So what I'm gonna do is I'm gonna see if I can try and negotiate a bit of a better occupation rating, and that\n\nChannel 1: Yep.\n\nChannel 0: should get the premiums down too as well.\n\nChannel 1: Great.\n\nChannel 0: Amazing. Alright. Thank you so much for that. I do apologize.\n\nChannel 1: No worries at all. Thank you.\n\nChannel 0: No worries. Talk to you soon.\n\nChannel 1: See you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.48,"end":0.88,"sentiment":"neutral","sentiment_score":0.013826565816998482},{"text":"Kim speaking.","start":0.88,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.010163364466279745}],"sentiment":"neutral","sentiment_score":0.011384431583185991,"channel":1,"num_words":3,"start":0.48,"end":1.6999999},{"sentences":[{"text":"Hi, Sienna.","start":2.56,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.01406490569934249},{"text":"It's Tommy here again from OQ.","start":3.1999998,"end":4.88,"sentiment":"neutral","sentiment_score":0.018957633757963777},{"text":"So sorry about 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staff?","start":77.435,"end":81.455,"sentiment":"neutral","sentiment_score":0.01022545936015936},{"text":"Perfect.","start":83.39,"end":83.869995,"sentiment":"neutral","sentiment_score":0.04007500410079956}],"sentiment":"neutral","sentiment_score":0.014625713229179382,"channel":0,"num_words":15,"start":76.715,"end":83.869995},{"sentences":[{"text":"No.","start":83.479996,"end":83.979996,"sentiment":"neutral","sentiment_score":-0.016263194382190704}],"sentiment":"neutral","sentiment_score":-0.016263194382190704,"channel":1,"num_words":1,"start":83.479996,"end":83.979996},{"sentences":[{"text":"Alright.","start":83.869995,"end":84.189995,"sentiment":"neutral","sentiment_score":0.005967875476926565},{"text":"So it's all just off the back of your own personal insertion, mainly","start":84.189995,"end":88.59,"sentiment":"neutral","sentiment_score":-0.004029535831740269}],"sentiment":"neutral","sentiment_score":-0.0033154350239783525,"channel":0,"num_words":14,"start":83.869995,"end":88.59},{"sentences":[{"text":"Mhmm.","start":88.44,"end":88.94,"sentiment":"neutral","sentiment_score":0.003847348503768444}],"sentiment":"neutral","sentiment_score":0.003847348503768444,"channel":1,"num_words":1,"start":88.44,"end":88.94},{"sentences":[{"text":"office space, and about a 110,000.","start":88.59,"end":91.009995,"sentiment":"neutral","sentiment_score":0.005060823168605566}],"sentiment":"neutral","sentiment_score":0.005060823168605566,"channel":0,"num_words":6,"start":88.59,"end":91.009995},{"sentences":[{"text":"Correct.","start":91.32,"end":91.82,"sentiment":"neutral","sentiment_score":0.11553363502025604}],"sentiment":"neutral","sentiment_score":0.11553363502025604,"channel":1,"num_words":1,"start":91.32,"end":91.82},{"sentences":[{"text":"Perfect.","start":92.59,"end":92.909996,"sentiment":"neutral","sentiment_score":0.26668769121170044},{"text":"So what I'm gonna do is I'm gonna see if I can try and negotiate a bit of a better occupation rating, and that","start":92.909996,"end":98.325005,"sentiment":"neutral","sentiment_score":0.11821114706496398}],"sentiment":"neutral","sentiment_score":0.12415020883083344,"channel":0,"num_words":25,"start":92.59,"end":98.325005},{"sentences":[{"text":"Yep.","start":98.115,"end":98.615,"sentiment":"neutral","sentiment_score":0.14682160317897797}],"sentiment":"neutral","sentiment_score":0.14682160317897797,"channel":1,"num_words":1,"start":98.115,"end":98.615},{"sentences":[{"text":"should get the premiums down too as well.","start":98.325005,"end":100.425,"sentiment":"neutral","sentiment_score":0.15495943278074265}],"sentiment":"neutral","sentiment_score":0.15495943278074265,"channel":0,"num_words":8,"start":98.325005,"end":100.425},{"sentences":[{"text":"Great.","start":100.595,"end":101.095,"sentiment":"positive","sentiment_score":0.5859881043434143}],"sentiment":"positive","sentiment_score":0.5859881043434143,"channel":1,"num_words":1,"start":100.595,"end":101.095},{"sentences":[{"text":"Amazing.","start":102.165,"end":102.645004,"sentiment":"positive","sentiment_score":0.5336693525314331},{"text":"Alright.","start":102.645004,"end":102.885,"sentiment":"positive","sentiment_score":0.357475608587265},{"text":"Thank you so much for that.","start":102.885,"end":103.765,"sentiment":"positive","sentiment_score":0.4609140108029048},{"text":"I do apologize.","start":103.765,"end":104.58501,"sentiment":"neutral","sentiment_score":0.06868690252304077}],"sentiment":"positive","sentiment_score":0.3511536121368408,"channel":0,"num_words":11,"start":102.165,"end":104.58501},{"sentences":[{"text":"No worries at all.","start":104.88487,"end":105.92487,"sentiment":"neutral","sentiment_score":0.042763903737068176},{"text":"Thank you.","start":105.92487,"end":106.58487,"sentiment":"neutral","sentiment_score":0.2031993344426155}],"sentiment":"neutral","sentiment_score":0.09624238063891728,"channel":1,"num_words":6,"start":104.88487,"end":106.58487},{"sentences":[{"text":"No worries.","start":107.045006,"end":107.525,"sentiment":"neutral","sentiment_score":0.08314084261655807},{"text":"Talk to you soon.","start":107.525,"end":108.505005,"sentiment":"neutral","sentiment_score":0.10835055448114872}],"sentiment":"neutral","sentiment_score":0.09994731719295184,"channel":0,"num_words":6,"start":107.045006,"end":108.505005},{"sentences":[{"text":"See you.","start":108.644875,"end":109.12487,"sentiment":"neutral","sentiment_score":0.12982404604554176},{"text":"Bye.","start":109.12487,"end":109.62487,"sentiment":"neutral","sentiment_score":0.07267779856920242}],"sentiment":"neutral","sentiment_score":0.11077529688676198,"channel":1,"num_words":3,"start":108.644875,"end":109.62487}]},"summary":{"result":"success","short":"A representative from OQ named Tommy calls Sienna to follow up on a question about income protection quotes. He asks Sienna about her current occupation and if she has any qualifications or staff management. Tommy offers to negotiate a better occupation rating and reduce premiums for Sienna's office space. Sienna confirms she already has a certificate for in business sales and does not have any other qualifications."},"intents":{"segments":[{"text":"just wanted to quickly ask you a question about the when I'm doing the income protection quotes for you, that links Yeah.","start_word":40,"end_word":61,"intents":[{"intent":"Ask about income protection quotes","confidence_score":0.5274437}]},{"text":"And I just wanna quickly ask you if you got, by any chance, a different occupation title from account manager. Yeah.","start_word":68,"end_word":88,"intents":[{"intent":"Ask about occupation change","confidence_score":0.058728494}]},{"text":"So what I'm gonna do is I'm gonna see if I can try and negotiate a bit of a better occupation rating, and that Yep. should get the premiums down too as well. Great.","start_word":219,"end_word":252,"intents":[{"intent":"Negotiate better occupation rating","confidence_score":0.24948601}]}]},"sentiments":{"segments":[{"text":"Hello. Kim speaking. Hi, Sienna. It's Tommy here again from OQ. So sorry about that. Hello? Sorry. Say that again. Hi, Sienna. It's Tommy here again from OQ. Oh, yes. So sorry to give you a quick callback. I Yeah. just wanted to quickly ask you a question about the when I'm doing the income protection quotes for you, that links Yeah. in with your your promotion. Yes. And I just wanna quickly ask you if you got, by any chance, a different occupation title from account manager. Yeah. I'm called a product specialist now, a portable product specialist. Portable product specialist.","start_word":0,"end_word":101,"sentiment":"neutral","sentiment_score":-0.0011871199822053311},{"text":"Fantastic.","start_word":102,"end_word":102,"sentiment":"positive","sentiment_score":0.4856571555137634},{"text":"And last couple of questions is, is that mainly changed to, like, more office space than the driving that you were doing previously? Correct. Yep. A 100% office space. I'd say 90%. 90%. Yep. Yeah. I still do some site inspections, but it's rare. That's okay.","start_word":103,"end_word":148,"sentiment":"neutral","sentiment_score":0.07158864289522171},{"text":"That's working out pretty good.","start_word":149,"end_word":153,"sentiment":"positive","sentiment_score":0.472095251083374},{"text":"And last two questions for you were, you had a certificate for in business sales. Did you get any other qualifications recently as well? Mhmm. No. Perfect. And last one is in terms of staff, do you manage any staff? Perfect. No. Alright. So it's all just off the back of your own personal insertion, mainly Mhmm. office space, and about a 110,000. Correct. Perfect. So what I'm gonna do is I'm gonna see if I can try and negotiate a bit of a better occupation rating, and that Yep. should get the premiums down too as well.","start_word":154,"end_word":251,"sentiment":"neutral","sentiment_score":0.0587538443505764},{"text":"Great. Amazing. Alright. Thank you so much for that.","start_word":252,"end_word":260,"sentiment":"positive","sentiment_score":0.4655028283596039},{"text":"I do apologize. No worries at all. Thank you. No worries. Talk to you soon. See you. Bye.","start_word":261,"end_word":278,"sentiment":"neutral","sentiment_score":0.10024665296077728}],"average":{"sentiment":"neutral","sentiment_score":0.0651976790901535}}}}