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I got a missed call from this number. My name is Eve. Sorry. Sorry.\n\nSorry. Sorry. Slow down. I I didn't get where you're from, what calling from. Sorry.\n\nSorry. That's not incorrect. No. We don't need iTunes support service at this stage. Thank you.\n\nBye for now. Bye. 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Abby from Techno\n\nChannel 1: Oh, hi. I got a missed call from this number. My name is Eve.\n\nChannel 0: One. Hi, Eve. Hi, ma'am. Yeah. This is Abby from Techno One from Springfield, Brisbane.\n\nChannel 1: Sorry.\n\nChannel 0: Daniel\n\nChannel 1: Sorry. Sorry.\n\nChannel 0: asked me\n\nChannel 1: Sorry. Slow down. I I didn't get where you're from, what calling from.\n\nChannel 0: from Techno One, ma'am. My name is Abby from Techno One in Springfield, Brisbane. Daniel asked me to reach out to you, because we've spoken with you in the past, and I have a note here that says you're coming up for an IT review towards the middle of this year, which is this this month, June.\n\nChannel 1: Sorry. Sorry. That's not incorrect. No. We don't need iTunes support service at this stage.\n\nChannel 0: Oh,\n\nChannel 1: Thank you.\n\nChannel 0: okay.\n\nChannel 1: Bye\n\nChannel 0: Okay.\n\nChannel 1: for\n\nChannel 0: I'll\n\nChannel 1: now.\n\nChannel 0: let him know. No\n\nChannel 1: Bye.\n\nChannel 0: problem. Thank you. Take care.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.019033048301935196},{"text":"Abby from Techno","start":1.04,"end":2.26,"sentiment":"neutral","sentiment_score":0.030627361809213955}],"sentiment":"neutral","sentiment_score":0.027728783432394266,"channel":0,"num_words":4,"start":0.39999998,"end":2.26},{"sentences":[{"text":"Oh, hi.","start":3.4399998,"end":3.9199998,"sentiment":"neutral","sentiment_score":0.08425774052739143},{"text":"I got a missed call from this number.","start":3.9199998,"end":5.7,"sentiment":"neutral","sentiment_score":0.05013674986548722},{"text":"My name is 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him know.","start":48.092937,"end":48.97294,"sentiment":"neutral","sentiment_score":0.09512676298618317},{"text":"No","start":48.97294,"end":49.212936,"sentiment":"neutral","sentiment_score":0.1388104110956192}],"sentiment":"neutral","sentiment_score":0.10604767501354218,"channel":0,"num_words":4,"start":48.092937,"end":49.212936},{"sentences":[{"text":"Bye.","start":49.185,"end":49.685,"sentiment":"neutral","sentiment_score":0.13995707035064697}],"sentiment":"neutral","sentiment_score":0.13995707035064697,"channel":1,"num_words":1,"start":49.185,"end":49.685},{"sentences":[{"text":"problem.","start":49.212936,"end":49.532936,"sentiment":"neutral","sentiment_score":0.27115291357040405},{"text":"Thank you.","start":49.532936,"end":50.092937,"sentiment":"positive","sentiment_score":0.5122459828853607},{"text":"Take care.","start":50.092937,"end":50.83294,"sentiment":"positive","sentiment_score":0.40767355263233185}],"sentiment":"positive","sentiment_score":0.42219839692115785,"channel":0,"num_words":5,"start":49.212936,"end":50.83294},{"sentences":[{"text":"Bye.","start":50.785,"end":51.285,"sentiment":"neutral","sentiment_score":0.11398835480213164}],"sentiment":"neutral","sentiment_score":0.11398835480213164,"channel":1,"num_words":1,"start":50.785,"end":51.285}]},"summary":{"result":"success","short":"A representative from Techno One named Abby calls a customer named Daniel to inform him about a note he made about an IT review happening this month, June. She apologizes for the misunderstanding and tells Daniel not to use iTunes support service. The call ends with Abby thanking Daniel and saying goodbye."},"intents":{"segments":[{"text":"Daniel asked me to reach out to you, because we've spoken with you in the past, and I have a note here that says you're coming up for an IT review towards the middle of this year, which is this this month, June. Sorry.","start_word":66,"end_word":109,"intents":[{"intent":"Schedule it review","confidence_score":0.27862045}]}]},"sentiments":{"segments":[{"text":"Hello? Abby from Techno Oh, hi. I got a missed call from this number. My name is Eve. One. Hi, Eve. Hi, ma'am. Yeah. This is Abby from Techno One from Springfield, Brisbane. Sorry. Daniel Sorry. Sorry. asked me Sorry. Slow down. I I didn't get where you're from, what calling from. from Techno One, ma'am. My name is Abby from Techno One in Springfield, Brisbane. Daniel asked me to reach out to you, because we've spoken with you in the past, and I have a note here that says you're coming up for an IT review towards the middle of this year, which is this this month, June. Sorry. Sorry. That's not incorrect.","start_word":0,"end_word":113,"sentiment":"neutral","sentiment_score":-0.006034167483448982},{"text":"No. We don't need iTunes support service at this stage.","start_word":114,"end_word":123,"sentiment":"negative","sentiment_score":-0.4270233511924744},{"text":"Oh, Thank you. okay. Bye Okay. for I'll now. let him know. No Bye. problem.","start_word":124,"end_word":138,"sentiment":"neutral","sentiment_score":0.13116085529327393},{"text":"Thank you. Take care.","start_word":139,"end_word":142,"sentiment":"positive","sentiment_score":0.4473477005958557},{"text":"Bye.","start_word":143,"end_word":143,"sentiment":"neutral","sentiment_score":0.15254291892051697}],"average":{"sentiment":"neutral","sentiment_score":-0.001353054268415584}}}}