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Good morning. Actually, I changed my mobile, and that's why my eSIM got erased. So how can I get back my eSIM, please? It's an Indian phone number that I have registered, and I'm in Australia.\n\nSo it's can I tell you my Indian phone number? That will be all Okay. Okay. Okay. Okay.\n\nAll good, though. Yeah. Okay. Okay. No worries.\n\nOkay. Thank you. You know that. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.44,"end":5.68,"sentiment":"neutral","sentiment_score":0.1040363609790802},{"text":"Good morning.","start":5.68,"end":6.42,"sentiment":"neutral","sentiment_score":0.18836964666843414},{"text":"Actually, I changed my mobile, and that's why my eSIM got erased.","start":7.04,"end":13.28,"sentiment":"neutral","sentiment_score":-0.07227610206852357},{"text":"So how can I get back my eSIM, please?","start":13.28,"end":15.975,"sentiment":"neutral","sentiment_score":0.0026342003451039395},{"text":"It's an Indian phone number that I have registered, and I'm in Australia.","start":19.335001,"end":24.235,"sentiment":"neutral","sentiment_score":0.0015153049921187072}],"sentiment":"neutral","sentiment_score":-0.009273805473050152,"num_words":37,"start":5.44,"end":24.235},{"sentences":[{"text":"So it's can I tell you my Indian phone number?","start":24.295,"end":27.175,"sentiment":"neutral","sentiment_score":0.0005622534547001124},{"text":"That will be all Okay.","start":27.175,"end":52.026875,"sentiment":"neutral","sentiment_score":-0.02492420971393585},{"text":"Okay.","start":52.72687,"end":53.046875,"sentiment":"neutral","sentiment_score":0.012601522728800774},{"text":"Okay.","start":53.046875,"end":53.206875,"sentiment":"neutral","sentiment_score":0.027415970340371132},{"text":"Okay.","start":53.206875,"end":53.526875,"sentiment":"neutral","sentiment_score":0.053669363260269165}],"sentiment":"neutral","sentiment_score":-0.001406203205179837,"num_words":18,"start":24.295,"end":53.526875},{"sentences":[{"text":"All good, though.","start":53.526875,"end":54.166874,"sentiment":"neutral","sentiment_score":0.2476801723241806},{"text":"Yeah.","start":54.166874,"end":54.56687,"sentiment":"neutral","sentiment_score":0.11186027526855467},{"text":"Okay.","start":54.56687,"end":54.88687,"sentiment":"neutral","sentiment_score":0.09414225071668623},{"text":"Okay.","start":54.88687,"end":55.20687,"sentiment":"neutral","sentiment_score":0.09142188727855682},{"text":"No worries.","start":55.20687,"end":55.946873,"sentiment":"neutral","sentiment_score":0.21379506587982178}],"sentiment":"neutral","sentiment_score":0.1835068827494979,"num_words":8,"start":53.526875,"end":55.946873},{"sentences":[{"text":"Okay.","start":56.246872,"end":56.746872,"sentiment":"neutral","sentiment_score":0.258966863155365},{"text":"Thank you.","start":56.966873,"end":57.70687,"sentiment":"positive","sentiment_score":0.5351896584033966},{"text":"You know that.","start":58.246872,"end":58.88687,"sentiment":"neutral","sentiment_score":0.23246182998021445},{"text":"Thank you.","start":58.88687,"end":59.70687,"sentiment":"positive","sentiment_score":0.3363061249256134}],"sentiment":"positive","sentiment_score":0.33741798996925354,"num_words":8,"start":56.246872,"end":59.70687}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good morning. Thank you so much for calling your toll accounts. How may I help you today?\n\nChannel 1: Hi. Good morning. Actually, I changed my mobile, and that's why my eSIM got erased. So how can I get back my eSIM, please?\n\nChannel 0: What is your phone number?\n\nChannel 1: It's an Indian phone number that I have registered, and I'm in Australia. So it's can I tell you my Indian phone number? That\n\nChannel 0: Oh,\n\nChannel 1: will be all\n\nChannel 0: yeah. I'm so sorry. You have reached wrong phone number. This is Airtel AU. What we do is to provide a, Internet service in Australia and a mobile plan services.\n\nWe don't service any other phone number aside with Australian number. So above your Indian number, you still need to contact your local network, which is Airtel India. We're a separate company.\n\nChannel 1: Okay. Okay. Okay. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: All good, though. Yeah. Okay. Okay.\n\nChannel 0: Alright.\n\nChannel 1: No worries.\n\nChannel 0: Thank you.\n\nChannel 1: Okay.\n\nChannel 0: Have\n\nChannel 1: Thank\n\nChannel 0: a good\n\nChannel 1: you.\n\nChannel 0: one.\n\nChannel 1: You know that. Thank you.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.24,"end":0.88,"sentiment":"positive","sentiment_score":0.5009480118751526},{"text":"Thank you so much for calling your toll accounts.","start":0.88,"end":2.96,"sentiment":"positive","sentiment_score":0.7521702316072252},{"text":"How may I help you today?","start":2.96,"end":4.18,"sentiment":"positive","sentiment_score":0.5939598282178243}],"sentiment":"positive","sentiment_score":0.666775710442487,"channel":0,"num_words":17,"start":0.24,"end":4.18},{"sentences":[{"text":"Hi.","start":5.44,"end":5.68,"sentiment":"neutral","sentiment_score":0.1040363609790802},{"text":"Good morning.","start":5.68,"end":6.42,"sentiment":"neutral","sentiment_score":0.18836964666843414},{"text":"Actually, I changed my mobile, and that's why my eSIM got erased.","start":7.04,"end":13.28,"sentiment":"neutral","sentiment_score":-0.07227610206852357},{"text":"So how can I get back my eSIM, 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good","start":57.036938,"end":57.356937,"sentiment":"positive","sentiment_score":0.5641827285289764}],"sentiment":"positive","sentiment_score":0.5641827285289764,"channel":0,"num_words":2,"start":57.036938,"end":57.356937},{"sentences":[{"text":"you.","start":57.20687,"end":57.70687,"sentiment":"positive","sentiment_score":0.5401945114135742}],"sentiment":"positive","sentiment_score":0.5401945114135742,"channel":1,"num_words":1,"start":57.20687,"end":57.70687},{"sentences":[{"text":"one.","start":57.356937,"end":57.856937,"sentiment":"neutral","sentiment_score":0.2877040505409241}],"sentiment":"neutral","sentiment_score":0.2877040505409241,"channel":0,"num_words":1,"start":57.356937,"end":57.856937},{"sentences":[{"text":"You know that.","start":58.246872,"end":58.88687,"sentiment":"neutral","sentiment_score":0.23246182998021445},{"text":"Thank 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The agent informed them that they are a separate company and they do not service other phone numbers aside from Australian numbers. The agent also advised the customer to contact their local network if they need further assistance."},"intents":{"segments":[{"text":"Actually, I changed my mobile, and that's why my eSIM got erased. So how can I get back my eSIM, please?","start_word":20,"end_word":40,"intents":[{"intent":"Request esim back","confidence_score":0.002458104}]},{"text":"What is your phone number?","start_word":41,"end_word":45,"intents":[{"intent":"Provide phone number","confidence_score":0.36660758}]},{"text":"This is Airtel AU. What we do is to provide a, Internet service in Australia and a mobile plan services. We don't service any other phone number aside with Australian number. So above your Indian number, you still need to contact your local network, which is Airtel India. We're a separate company. Okay.","start_word":84,"end_word":136,"intents":[{"intent":"Provide internet service","confidence_score":0.10638091}]}]},"sentiments":{"segments":[{"text":"Good morning. Thank you so much for calling your toll accounts. How may I help you today?","start_word":0,"end_word":16,"sentiment":"positive","sentiment_score":0.6608503460884094},{"text":"Hi. Good morning. Actually, I changed my mobile, and that's why my eSIM got erased. So how can I get back my eSIM, please? What is your phone number? It's an Indian phone number that I have registered, and I'm in Australia. So it's can I tell you my Indian phone number? That Oh, will be all yeah. I'm so sorry. You have reached wrong phone number. This is Airtel AU. What we do is to provide a, Internet service in Australia and a mobile plan services. We don't service any other phone number aside with Australian number. So above your Indian number, you still need to contact your local network, which is Airtel India. We're a separate company. Okay. Okay. Okay. Okay. Yeah. All good, though. Yeah. Okay. Okay. Alright. No worries.","start_word":17,"end_word":149,"sentiment":"neutral","sentiment_score":-0.02136055752635002},{"text":"Thank you.","start_word":150,"end_word":151,"sentiment":"positive","sentiment_score":0.3683203160762787},{"text":"Okay.","start_word":152,"end_word":152,"sentiment":"neutral","sentiment_score":0.258966863155365},{"text":"Have Thank a good you.","start_word":153,"end_word":157,"sentiment":"positive","sentiment_score":0.5198649764060974},{"text":"one. You know that.","start_word":158,"end_word":161,"sentiment":"neutral","sentiment_score":0.24920213222503665},{"text":"Thank you.","start_word":162,"end_word":163,"sentiment":"positive","sentiment_score":0.3835947513580322}],"average":{"sentiment":"neutral","sentiment_score":0.07394594304701861}}}}